Audio dual playng issue
May 24, 2019
So I am having a problem. I have a button that opens a light box . There is no audio on the lightbox slide. I also have three layers that are activated by clicking a tabs. There is also audio on the base layer. When the base layer is playing, if I open the light box, it pauses the audio on the base layer. But when I close the light box, it starts all of the audio (base layer audio and three layers of audio) at the same time. How can I keep this from happening?
4 Replies
That's pretty weird... Could you share the .story file by chance?
What's the timing on your slide layers? Are they all open at the same time when the lightbox is opened?
Hi there, Catherine!
I'd agree with Brian that we'd want to take a look at your file. But first, let's be sure you're on the latest update of Storyline 360. To check, click the Help tab, then click About Storyline. You should see 3.27.18822.0 in the bottom-right corner.
If you're already on the latest update and you're still seeing this problem, you can share your file with us privately here. We'll delete it when we're done troubleshooting.
I think I fixed it 1. by updating my storyline version. 2. I added triggers to each layer to play the audio when the timeline started and that fixed the problem. THanks for your help.
Great news, Catherine.
Thanks for popping in to share an update and your solution :)
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