Audio dual playng issue

So I am having a problem. I have a button that opens a light box . There is no audio on the lightbox slide.  I also have three layers that are activated by clicking a tabs.  There is also audio on the base layer.  When the base layer is playing, if I open the light box, it pauses the audio on the base layer.  But when I close the light box, it starts all of the audio (base layer audio and three layers of audio) at the same time. How can I keep this from happening?

4 Replies
Alyssa Gomez

Hi there, Catherine! 

I'd agree with Brian that we'd want to take a look at your file. But first, let's be sure you're on the latest update of Storyline 360. To check, click the Help tab, then click About Storyline. You should see 3.27.18822.0 in the bottom-right corner. 

If you're already on the latest update and you're still seeing this problem, you can share your file with us privately here. We'll delete it when we're done troubleshooting.