Audio file not playing in Iphone

Hi everyone,

I am facing a problem with Iphone. I have published a file in storyline in web format. The file has audio, its not playing with audio in Iphone 6s. I have checked in Iphone 5s, 6 and 7 also, i didn't face any problem. only problem in Iphone 6s.

The IOS is upto date and Safari browser also. Please help me out in this.

10 Replies
Alyssa Gomez

Hi Prakash -- sure, you can send the unpublished file to our team privately by clicking here. Be sure to let me know your case number so I can follow along with the progress.

Hey Steve -- it sounds like you're using Storyline 360, is that correct? If so, are you on the latest version? To check, click the Help tab, then click About Storyline. You should see 3.11.14249.0 in the bottom-right corner.