Audio file not playing in Iphone

Hi Prakash, sorry you're getting stuck! I'm happy to try and help you sort this out.

• What version of Storyline did you use to build the content?
• Is the file stored on a web server? 
• Can you share a link to your file that we can test, as well?

I am having the same issue - but it's just the first slide in a scene. I'm viewing content in Articulate Review. Works okay on other devices.

Hi Alyssa, Thank you for replying.
I'm using storyline 2 and version is 12: 1720.520
The file is stored on our private server.
I want to share the link privately to you. could you please share me your mail id, so I can share the link directly to you.

Hi Prakash -- sure, you can send the unpublished file to our team privately by clicking here. Be sure to let me know your case number so I can follow along with the progress.

Hey Steve -- it sounds like you're using Storyline 360, is that correct? If so, are you on the latest version? To check, click the Help tab, then click About Storyline. You should see 3.11.14249.0 in the bottom-right corner. 

yep, using latest version.

Hey Steve,

I just found the new discussion thread you started over here. We can keep the conversation going in that thread, if you'd like!

Hi Alyssa, My case number is - 01221892. Please check it.

Thanks, Prakash. I do see the file you submitted in your case. You'll hear back from one of our Support Engineers as soon as they've tested your file!

Hi Alyssa,

I'm waiting for your reply.

Thanks for following up, Prakash.  Your case was escalated to the right team.  We’ve been a little busier than usual, so I’m sorry that you didn’t receive a reply within a couple of days.  I’m going to make sure that an engineer gets back to you as soon as possible.