Please help! I have .wav files that are confirmed 16 bit 44Khz, but will not import into Storyline. I keep getting error message that they're not a supported format. I then exported the file from Audition as mp3, and that also will not import. What's going on?
Not sure what to suggest. Uninstall and reinstall Storyline? Not sure.
You may want to start a support ticket with Articulate to see if they have some ideas on what you can try.
As an aside, I prefer importing WAV files and not MP3's, although YMMV. :) My rule of thumb is "Start with the best and let Storyline compress." For producing WAV files, I use Audacity and have gotten consistent good results.
Had a very long chat with tech at Articulate, and it turns out that putting audio files in nested folders was the problem... I'm on a Mac running Parallels and they needed to be on the desktop. I had them arranged in folders 2 or 3 deep to keep track of the numbering and slides. But thanks for all the suggestions!
Had a very long chat with tech at Articulate, and it turns out that putting audio files in nested folders was the problem... I'm on a Mac running Parallels and they needed to be on the desktop. I had them arranged in folders 2 or 3 deep to keep track of the numbering and slides. But thanks for all the suggestions!
It was incredibly helpful to find this, and it is incredibly disappointing that this is even a thing. At some point, Storyline has to become a Mac native. Why not just a SaaS product?
We're currently tracking a feature request to install and use Storyline 360 natively in the Mac OS environment! I've linked this discussion to the feature report and will share updates if it makes it onto our Feature Roadmap.
14 Replies
Hi Carol,
Just a thought. Try renaming the wav or mp3 file. For example, don't use the hyphen. I recommend the mp3 version because the file sizes are smaller.
Cheers,
Julie
Hi, Carol!
I just tried importing your WAV file and it worked just fine for me. https://360.articulate.com/review/content/0d8fc61c-fd87-466d-a73a-7e420ec5987d/review
Not sure what to suggest. Uninstall and reinstall Storyline? Not sure.
You may want to start a support ticket with Articulate to see if they have some ideas on what you can try.
As an aside, I prefer importing WAV files and not MP3's, although YMMV. :) My rule of thumb is "Start with the best and let Storyline compress." For producing WAV files, I use Audacity and have gotten consistent good results.
Had a very long chat with tech at Articulate, and it turns out that putting audio files in nested folders was the problem... I'm on a Mac running Parallels and they needed to be on the desktop. I had them arranged in folders 2 or 3 deep to keep track of the numbering and slides. But thanks for all the suggestions!
Thanks for reporting back the solution!
omg I'm doing the same thing. I hope this solution works!!!
holy balls it worked.
😆Glad this worked for you as well, Sparkle ELearning. Thanks for chiming back in to share.
Thank you for sharing! I had the same issue and that fixed it.
I just spent the last hour encoding and re-encoding files for this this to be the issue....
Thank you for this info! Much appreciated!
Ok, I have them same problem and have the files on the desktop and it is not working. I have also uninstalled, reinstalled, updated SL 360. Thoughts?
Hello Tommy!
Thanks for sharing what you've tried so far! I have a few follow-up questions -
If you can share the audio files, I'm happy to test them on my end. You can share them in this discussion or privately in a support case.
It was incredibly helpful to find this, and it is incredibly disappointing that this is even a thing. At some point, Storyline has to become a Mac native. Why not just a SaaS product?
Anyway, thank you, Carol.
Hi Powered By Enterprise Learning!
Thanks for sharing the feedback!
We're currently tracking a feature request to install and use Storyline 360 natively in the Mac OS environment! I've linked this discussion to the feature report and will share updates if it makes it onto our Feature Roadmap.