I am using Storyline Update 1 version. I am facing the following issue in my module when running on an iPad.
Issue Description:
I have two audios; one at the base layer and one at a new layer. I create a new layer and import a new audio file for the new layer along with a Return button in the new layer. If I click the Return button in the layer, the pop-up should close and return to the base layer. In PC, if I click the Return button, the audio in the layer stops and the audio in the base layer resumes from where it left off.
Whereas, in iPad, if I click the Return button, the base layer audio starts from the beginning and not resuming from where it left.
Please let me know a workaround/solution for this.
On your pop up layer, make sure to have "pause base layer timeline" selected. This will pause the audio on the base layer and then pick it back up where it left off once you return. If this doesn't work for you, could you please post a sample slide so that we can test it out?
Thanks Mike! However, we have selected this option. But it is working properly in PC but not in iPad. You still want us to share a sample or is there any solution that you can provide us.
I can't recreate the issue on my end. I'm testing on the iPad and it seems to be working great. I'm wondering if there are some other triggers in play?
Actually, the way your file is set up right now, the audio on the base layer isn't supposed to start playing when you return. You have a trigger to pause it, but not another trigger to play it. If you simply remove your pause media trigger on the base layer, the file works correctly (because your layer is set to pause the base layer).
Solved it with the help of the amazing David Anderson.
The file is attached. Basically, you just need to add another trigger on the popup layer to play the base layer audio when the layer is hidden. This will force the audio to play when you return to the base.
When we tested the file that you shared in iPad, it is not working properly as expected. We are able to replicate the same issue that we reported. Also, we are not using the Mobile App on the iPad, we are just publishing the output to HTML 5 and use the Safari browser to view the output.
12 Replies
Ragunathakrishnan,
On your pop up layer, make sure to have "pause base layer timeline" selected. This will pause the audio on the base layer and then pick it back up where it left off once you return. If this doesn't work for you, could you please post a sample slide so that we can test it out?
Thanks!
Mike
Thanks Mike! However, we have selected this option. But it is working properly in PC but not in iPad. You still want us to share a sample or is there any solution that you can provide us.
Yes, please post.
I can't recreate the issue on my end. I'm testing on the iPad and it seems to be working great. I'm wondering if there are some other triggers in play?
Mike
Hi Mike,
I have submitted a ticket on this. the ticket number is as follows.
00319009
Looking forward for your assistance.
I see.
Actually, the way your file is set up right now, the audio on the base layer isn't supposed to start playing when you return. You have a trigger to pause it, but not another trigger to play it. If you simply remove your pause media trigger on the base layer, the file works correctly (because your layer is set to pause the base layer).
Mike
Wait....but in HTML5, it doesn't. I get it.
Hmmm....yeah, I'd have our tech support folks take a look at it. Do let them know that it works fine in the browser and the iOS App, but not in HTML5.
Hi Mike,
I am also facing the same issue in HTML 5, it would be great if you can let me know of any workaround for this issue in HTML 5.
Thanks in advance.
Regards
RK
Solved it with the help of the amazing David Anderson.
The file is attached. Basically, you just need to add another trigger on the popup layer to play the base layer audio when the layer is hidden. This will force the audio to play when you return to the base.
Mike
Hey Mike, Thanks for your assistance.
When we tested the file that you shared in iPad, it is not working properly as expected. We are able to replicate the same issue that we reported. Also, we are not using the Mobile App on the iPad, we are just publishing the output to HTML 5 and use the Safari browser to view the output.
The iPad version is iOS 6.
Can you test this link? It's the same file that I sent you, published to tempshare. The audio plays when I return to the base layer.
http://tempshare.storyline.articulate.com/p17jch8gpv1r8d1tlgf0716podk24/story_html5.html
I'm on an iPad 4 running iOS 6.1
Hi Mike,
I have reviewed the link on PC and iPad.
PC: It is working fine as expected, the audio on the base page is resuming from where I left off.
iPad3 running iOS 6.1: The audio on the base page is not resuming, it is reloading the audio from the beginning.
Did the audio resumed on the base page on iPad for you?
Regards
RK
RK,
No, it is reloading, not resuming.
So you want it to resume...Hmmm.....I'll have to investigate further. I wonder if it's a mobile Safari, HTML5 thing?
Mike
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