Feedback Layers on Freeform Questions
Dec 13, 2018
I have created a freeform question in which the learner will drag five rectangles on the left, containing text, to five target rectangles on the right.
If I click "Submit" before I have dragged all of the rectangles on the left to an open target on the right, I get a "You must complete the question before submitting" feedback dialog (layer?? I am not sure, it is not in my layers window). Then, when I click the "OK" button on that dialog, Articulate plays all of the audio in the other layers simultaneously. When I want it to return to the base layer.
Questions:
Where is this layer coming from? It is not in my layers window? How do I control it? Can I control it?
Where are the triggers for that "OK" button? How do I control it? Can I control it?
Why is it playing the audio in all three of my other feedback layers when I click the "OK" button on this layer? How do I make it stop?
6 Replies
I just had the same thing happen. I have used this same freeform layout on previous courses and haven't experienced this before now.
Hi,
The screen below is the default alert message inside Storyline. We don't have control over it.
But for the audio playing after closing this alert box below is I think a BUG in Storyline (360).
Thank you for the information. I assume that Articulate knows about this issue? Or should I make it known to them?
Yes, you must report it to the team using this link. Thanks.
Hi John,
So glad that Daniel was able to pop in and assist you here. We are aware of this issue and I'm attaching this conversation to the report so that we can update you here when we can.
I see that you shared your file above and I can share this with the team as an example as well.
The only workaround we have identified is to remove the audio in the correct and incorrect feedback layers.
Great news! We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.
The item you'll be interested in is:
Fixed: Audio tracks from multiple layers could play simultaneously, even when the layers weren't open.
Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
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