Audio Issues and Print Issues

Intermittent audio glitches can be caused by networking hiccups making things quite challenging to identify. Regarding the printing, different versions of browsers, and different browsers can make troubleshooting next to impossible. I wouldn't be surprised if your subs are running different versions of Chrome/Firefox/IE, on computers connected to different branches of the network. Lots of variables; amazing things work at all some times when you know the underpinnings. Good luck with the troubleshooting

Thanks. The printing issues though, I tested myself and I have the most
current version of Chrome on all devices. Able to print on PC with Firefox
- not with Chrome. Can't print with either on a Samsung device - Chrome
didn't work and neither did Firefox on the tablet.

I have worked with Articulate Storyline for about years and have never
experienced the number of issues we have starting last week. We've had the
occasional Apple update that caused things to stop working, but this is
super annoying....

I am having the same problem with audio in my course when viewing the HTML5 version online from my PC using IE. I have a strong internet connection. The audio works perfectly when I play my course from my desktop or download on a tablet. Any solution? Using storyline 3.

Hi Lori,

What version of IE are you using? You'll want to use one of the supported browsers and versions here for HTML5. 

IE 11

Hey Lori, 

Sorry that's happening! Can you share your unpublished .story project file here so I can do some testing? You can add it as an attachment right to a comment. 

I'm actually now in content with Articulate support. I cannot share the file publicly. Thanks!

Thanks for the update Lori. Looks like John has already been in contact with you.

Same issue, the audio plays fine in preview while in the Storyline file but cuts 1/2 way through when published to 360 review or LMS where we also tested for this problem.  We have deleted the audio and uploaded fresh audio and it still occurs.  Please advise possible solutions.

Hey there, eLearning Developer.  We are aware of some situations where audio has been cutting out in the published output.

Can you share your .story file with us to have a closer look to see if it matches a known issue we're working on?

If not, I have a few questions:

• Is the audio placed at the beginning of the timeline?
• Was this course originally built with Storyline 2?
• What happens when you scrub the seekbar?
• Describe the slide that immediately follows the problematic slide with audio.

Thanks, e!  We'll be happy to see what's going on here.

This was solved in July, 2017....

We have already gone through the trouble shooting process with your tech people and provided files. IE and audio sometimes don't work well together especially if a high degree of synchronization between the audio and actions on screen are required (e.g. highlighting text on screen as audio is read). We have switched to using Chrome and have no issues.

Thank you for confirming that, Donna and Lori! If you need any more help with this, be sure to let us know.