Audio lost in all slides

Nov 20, 2018

Latest production SL 360 just dropped audio in all slides.  The audio icon is there, the timeline for the audio is empty, the preview won't play the audio.

All slides...


15 Replies
Leslie McKerchie

Hello Kimberly and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know that you've run into a similar issue.

I took a look at the case that Sam shared above and it seems specific to his files. The audio files had other characters, such as periods and spaces, and removing these seemed to remove the issue in our testing.

If you'd like our team to take a look at your file as well, you can certainly share it here privately.

Sam Carter

Hi Leslie,

I had different observations about this issue.  First, we've never had issues with spaces or extra periods in the file names.  We did find that re-inserting the audio would fix the problem, even with periods, spaces, in the file names.

What I suspect is the issue is the practice of copying an audio element which can happen when an entire slide is copied. There doesn't seem to be any issue at first, but when we delete the source slide, we have seen that after saving closing, and re-opening a project, the copy slide would have the audio icon present, but no audio in the track.

My supposition here is that SL copies objects when creating a slide copy but the audio itself is not copied. Likely there's a pointer to the source slide audio track.  When the source is deleted along with the audio, it leaves the copied slide up a creek without a paddle.

So you may wonder how could this happen to all slides?  Copy a scene, and paste the scene.

It is hard to clearly identify the steps to this error as the audio seems to drop out after the file has been saved and then opened at a later date.  This matters because deleted items like audio are retained for a possible UNDO (ctrl-z) and are not really discarded until a project is saved and reopened.


Lauren Connelly

Hi Darcy!

So sorry you've lost the audio in your slides! We're happy to help.

First, let's see if there is a working version of the file with the audio files in your Temp folder.

Here's how to check:

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.

3) Change the file extension of the copy on your desktop from *.tmp to *.story.

4) Double-click the file to open it in Storyline.

If it's not there, then we'll need our Support Engineers to step in. You can connect with our Support Team here.