I updated Storyline on 27/05/2020 and I am on V3.40.22208.0. Since this update no audio plays in either preview or published to Review 360. There is also no audio when published to our LMS Litmos.
When I open the audio editor in each slide/layer and manually press play then the audio file plays. All the audio files were recorded directly in Storyline and they all play in the media library too.
This seems to be directly related to the update and I was after some guidance. I have uninstalled and reinstalled Storyline this morning.
I can see that you attached a .zip file of the published output, but taking a look at your setup with within the .story project file would be helpful :)
I only worked with slide 2 - see if the changes to the triggers work for you. File attached.
I also duplicated the 'down' state and created a custom state called 'pause'. SL built in states sometimes have coding attached so that may be an issue - best to remove that possibility.
So I added a trigger to play the audio when timeline starts. I'm not sure if the user will 'read' that it is a doubleclick to 'pause' the audio - I know I didn't initially. Perhaps a popup when they hover that will tell them 'click to play' 'doubleclick to pause' if that is what you want the instruction to be.
I also changed the triggers associated to the button sound
There is probably an easier way using a 'toggle' variable to play and pause the audio but you may not want to go that way. See this KB article
Thank you so much for solving this for me and for your suggestions, they are really helpful. This has saved me so much time and my project will be able to be delivered on time.
7 Replies
Hi Amanda
are you able to share the .story file so we can take a look and help you trouble shoot
Hi,
Should I share it in a different format as I had attached the file.
Thanks,
Amanda
Yes, Amanda.
I can see that you attached a .zip file of the published output, but taking a look at your setup with within the .story project file would be helpful :)
Okay. I have attached the .story project file.
I have tried adding a trigger to play audio when the slide started but that didn't work either.
Thank you so much for your assistance with this :)
Hi Amanda
I only worked with slide 2 - see if the changes to the triggers work for you. File attached.
I also duplicated the 'down' state and created a custom state called 'pause'. SL built in states sometimes have coding attached so that may be an issue - best to remove that possibility.
So I added a trigger to play the audio when timeline starts. I'm not sure if the user will 'read' that it is a doubleclick to 'pause' the audio - I know I didn't initially. Perhaps a popup when they hover that will tell them 'click to play' 'doubleclick to pause' if that is what you want the instruction to be.
I also changed the triggers associated to the button sound
There is probably an easier way using a 'toggle' variable to play and pause the audio but you may not want to go that way. See this KB article
Thank you so much for solving this for me and for your suggestions, they are really helpful. This has saved me so much time and my project will be able to be delivered on time.
Thanks,
Amanda.
Glad that helped Amanda - all the best with your project :-)
This discussion is closed. You can start a new discussion or contact Articulate Support.