I've been searching but I cannot find a fix for my issue. When I click the pause button on the timeline the timeline bar pauses but the audio on the slide won't. Does anyone have a fix for this issue?
Thanks for reaching out about this. I'm happy to help!
I understand that the audio on your slide does not pause as you'd hoped. First, I'd like to confirm that you have the Play / Pause option, and Volume option checked off in Player Controls. You can check by selecting Home on the top ribbon > Player.
Next, I'm curious to learn if this issue happens when you preview the course or when published. If you're willing to share your file, I'd be happy to take a closer look to investigate what's going on. You can upload it here or share it privately in a support case. We'll be sure to delete it from our systems once troubleshooting is complete!
Thanks for your message! I double checked and I have the controls turned on. The strange thing is that this only happens in slide 4.3 within the layers, still it shouldn't be happening. I have attached the file here, would love some help to resolve it. Thanks!
I noticed that you've already opened a support case as well. Great move! I see that it has been received by our support engineers so you should be hearing from them shortly!
We can continue troubleshooting through your support case to help keep all information in one spot.
4 Replies
Hi, Paula!
Thanks for reaching out about this. I'm happy to help!
I understand that the audio on your slide does not pause as you'd hoped. First, I'd like to confirm that you have the Play / Pause option, and Volume option checked off in Player Controls. You can check by selecting Home on the top ribbon > Player.
Next, I'm curious to learn if this issue happens when you preview the course or when published. If you're willing to share your file, I'd be happy to take a closer look to investigate what's going on. You can upload it here or share it privately in a support case. We'll be sure to delete it from our systems once troubleshooting is complete!
Hi Kelly,
Thanks for your message! I double checked and I have the controls turned on. The strange thing is that this only happens in slide 4.3 within the layers, still it shouldn't be happening. I have attached the file here, would love some help to resolve it. Thanks!
Hi Paula!
Thanks for following up and sharing your file!
I noticed that you've already opened a support case as well. Great move! I see that it has been received by our support engineers so you should be hearing from them shortly!
We can continue troubleshooting through your support case to help keep all information in one spot.
the pause/play button cannot pause/play layer timelines
this is particularly noticeable with audio