Audio on base layer not playing on Storyline 360

Mar 25, 2022

Avanzo Learning
By Avanzo Learning

Hi,

We are building a course with multiple audio files. One should play automatically on the base layer. The rest should play one on each layer.

On preview, everything works fine, but when publishing (scorm 1.2) the audio on the base layer doesn't play. The Timeline works fine, but the audio simply doesn't.

We have tried with text to speech and with mp4 files and the result is the same.

Since we have made multiple attempts and multiple versions, we have seen that sometimes it works, but then, after adding more items to the course, it simply stops working and then you can't go back. You have to build the course from scratch again. And then, that one cease to work too at a certain point.

I have just update storyline 360 to today's version v3.62.27371.0 to no avail.

Thanks in advance.

2 Replies
Maria Costa-Stienstra
2 years ago03/25/22 at 1:52 pm (UTC)

Hi, AVANZO.

Thank you for reaching out!

Some modern browsers no longer allow audio to autoplay. If you have audio on the first slide or set it to advance automatically, the browser will expect the user to click. Does the audio start playing if you click on the slide?

If this is your scenario, here are two workarounds:

  • Set the first slide (or the slide that comes before the one with the audio) to advance only when learners click a button or interact with it in some way.

  • Insert silent audio on the first slide to trigger the Play button. You can use Storyline's Record Mic option for this.

Let me know if this works!

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