audio plays in preview but not Articulate On-Line

Feb 11, 2013


I have an issue on a few slides where the audio is there and I can hear it in preview, but when I publish to Articulate on-line, I can't hear it.  The slide advances as if the audio is playing but no sound.


25 Replies
Kathleen Connolly

Hi Christine,

Thanks for your reply.  Because of firewall issues it is very difficult for me to upload a file to you.   However,  since I posted my first request the audio is not playing on all my scenes.  Perhaps it is something I did unknowingly.  It was playing fine earlier today.  Any suggestions on what to check?

Christine Hendrickson

Hi Kathleen,

I'm happy to hear the restart helped with the problem, Kathleen! It looks like it may have just been an issue with the machine. If you see this happen again, though and a restart doesn't fix it, please let us know.

Your audio should be fine in any order on the timeline, since it's not really going to be "selected" by the user. The time position will matter, but only if you want it to start later in the timeline, etc.

Let me know if you have any other questions!

Kim Dion

I'm having a similar issue with audio playing fine in Preview, and even plays fine when I publish to Articulate Online. However, when I take that very same file and publish it to the web for upload to our webserver the wav files seem to be absent on some (but not all) of the slides. I've tinkered around with this all day and what finally fixed the audio problem was to re-published the file to Articulate Online and then re-publish it to the web. That makes no sense to me, but it worked for two different presentations that were causing headaches. I've not experienced this problem until my recent upgrade to Windows 7 and installation of Carbonite on my system for auto-backup. I'm not sure if either of those changes to my system have caused the web-publishing audio problem, but I thought I'd toss this out there in case anyone else has had a similar experience.

Leslie McKerchie

Hello Melissa and welcome to E-Learning Heroes :)

We recommend publishing to your local drive:

Always publish to your local hard drive. Publishing to a network drive or a USB drive can cause problems with your published output due to latency. 

You can read more in the full tutorial here.

I'd recommend a re-publish to your local drive to see if that corrects the issue. Be sure that you are also uploading to the web environment it is intended for and viewing in that location during testing.

Let us know if that helps you out or if we need to look into this further.


Melissa Neal

Greetings Leslie!

Thank you for your reply. I published the WBT to my local drive first before placing it on an internal network drive. Although I published it to my local drive, it still does not have sound on each of the onscreen recorded demos. Strangely enough, when I click on the flash option, all demos have sound. When I click on the html5 option, the 1st demo and 5th demos have no sound or movement. Is it safe for me to presume that the WBT will play using html5 and Flash? It does not use just one or just the other?

Leslie McKerchie

Well, we are getting closer Melissa :)

A few more questions:

  • What version of Storyline are you using?
  • Are you choosing HTML5 also when publishing?
  • What browser are you experiencing the issue in?
  • Sounds like you are publishing to the web - do you experience the same issue when testing via Tempshare?

If you need us to take a look, please feel free to share the .story file.

Melissa Neal

Thanks Leslie!

I am using Storyline 3

Our Storyline publishes with HTML5 output with Flash fallback.

I'm using Internet Explorer (never had this issue before with IE)

Yes, I am publishing to the Web. I have not published to Tempshare

In order for me to share the file should I send it as an attachment or is there another method?

This discussion is closed. You can start a new discussion or contact Articulate Support.