I have an issue on a few slides where the audio is there and I can hear it in preview, but when I publish to Articulate on-line, I can't hear it. The slide advances as if the audio is playing but no sound.
Thanks for your reply. Because of firewall issues it is very difficult for me to upload a file to you. However, since I posted my first request the audio is not playing on all my scenes. Perhaps it is something I did unknowingly. It was playing fine earlier today. Any suggestions on what to check?
Well, I shut down Storyline and re-opened and now I can here the audio in my preview. I'm not sure what happened. Does the uadio need to be on top of everything else in the timeline?
I'm happy to hear the restart helped with the problem, Kathleen! It looks like it may have just been an issue with the machine. If you see this happen again, though and a restart doesn't fix it, please let us know.
Your audio should be fine in any order on the timeline, since it's not really going to be "selected" by the user. The time position will matter, but only if you want it to start later in the timeline, etc.
I'm having a similar issue with audio playing fine in Preview, and even plays fine when I publish to Articulate Online. However, when I take that very same file and publish it to the web for upload to our webserver the wav files seem to be absent on some (but not all) of the slides. I've tinkered around with this all day and what finally fixed the audio problem was to re-published the file to Articulate Online and then re-publish it to the web. That makes no sense to me, but it worked for two different presentations that were causing headaches. I've not experienced this problem until my recent upgrade to Windows 7 and installation of Carbonite on my system for auto-backup. I'm not sure if either of those changes to my system have caused the web-publishing audio problem, but I thought I'd toss this out there in case anyone else has had a similar experience.
I'm having the same problem with two slide. Audio is fine in preview but it's not there when published. I tried pulling out the files and putting them back in but it hasn't help. Can I send the file to someone?
I'm sorry to hear about the issue you're running into with your audio files - but I'd like to know where you're testing the published output? Testing it locally could cause elements of the content to not work as expected os you'll want to test within the intended publish environment as detailed here.
Hi Ashley. I've tested it on my computer in Explorer and Firefox. But it was first noticed by our QA person and my PM. Both are external contractors so it's not a firewall issue or anything like that. So three different computers essentially. We are trying to get this done by EOD. Please assist.
Hi Natasha! You are welcome to share the .story file here if you'd like someone to take a look. If you cannot share it here in the forums, please share it here.
So, how are you publishing and sharing your content with your colleagues? That is what we were trying to understand :)
Greetings! I am having issues with the audio as it relates to screen recorded live demos. When I preview the demos is Storyline, the sound is present on all demos. When I publish it as web to a network drive, 2 of the 5 demos do not have audio. Any suggestions as to a fix for this issue? Please advise.
I'd recommend a re-publish to your local drive to see if that corrects the issue. Be sure that you are also uploading to the web environment it is intended for and viewing in that location during testing.
Let us know if that helps you out or if we need to look into this further.
Thank you for your reply. I published the WBT to my local drive first before placing it on an internal network drive. Although I published it to my local drive, it still does not have sound on each of the onscreen recorded demos. Strangely enough, when I click on the flash option, all demos have sound. When I click on the html5 option, the 1st demo and 5th demos have no sound or movement. Is it safe for me to presume that the WBT will play using html5 and Flash? It does not use just one or just the other?
I was able to fix the original WBT by outputting it several times with the original (5) on screen recorded demos. The file I sent to you had the modified Demos in place of the originals for Demos 1 and 4.
Greatly appreciate all of your support and encouragement.
25 Replies
Hi Kathy,
Any chance you can share your .STORY file here, or send it to us privately so we can check it out?
Thanks!
Hi Christine,
Thanks for your reply. Because of firewall issues it is very difficult for me to upload a file to you. However, since I posted my first request the audio is not playing on all my scenes. Perhaps it is something I did unknowingly. It was playing fine earlier today. Any suggestions on what to check?
HI again.
Well, I shut down Storyline and re-opened and now I can here the audio in my preview. I'm not sure what happened. Does the uadio need to be on top of everything else in the timeline?
Hi Kathleen,
I'm happy to hear the restart helped with the problem, Kathleen! It looks like it may have just been an issue with the machine. If you see this happen again, though and a restart doesn't fix it, please let us know.
Your audio should be fine in any order on the timeline, since it's not really going to be "selected" by the user. The time position will matter, but only if you want it to start later in the timeline, etc.
Let me know if you have any other questions!
Thanks Christine
I'm having a similar issue with audio playing fine in Preview, and even plays fine when I publish to Articulate Online. However, when I take that very same file and publish it to the web for upload to our webserver the wav files seem to be absent on some (but not all) of the slides. I've tinkered around with this all day and what finally fixed the audio problem was to re-published the file to Articulate Online and then re-publish it to the web. That makes no sense to me, but it worked for two different presentations that were causing headaches. I've not experienced this problem until my recent upgrade to Windows 7 and installation of Carbonite on my system for auto-backup. I'm not sure if either of those changes to my system have caused the web-publishing audio problem, but I thought I'd toss this out there in case anyone else has had a similar experience.
I'm having the same problem with two slide. Audio is fine in preview but it's not there when published. I tried pulling out the files and putting them back in but it hasn't help. Can I send the file to someone?
Hi Natasha,
I'm sorry to hear about the issue you're running into with your audio files - but I'd like to know where you're testing the published output? Testing it locally could cause elements of the content to not work as expected os you'll want to test within the intended publish environment as detailed here.
Hi Ashley. I've tested it on my computer in Explorer and Firefox. But it was first noticed by our QA person and my PM. Both are external contractors so it's not a firewall issue or anything like that. So three different computers essentially. We are trying to get this done by EOD. Please assist.
Hi Natasha! You are welcome to share the .story file here if you'd like someone to take a look. If you cannot share it here in the forums, please share it here.
So, how are you publishing and sharing your content with your colleagues? That is what we were trying to understand :)
Hi Natasha! Thank you for uploading your file (case #00457156). I will be responding to you in your case.
Greetings! I am having issues with the audio as it relates to screen recorded live demos. When I preview the demos is Storyline, the sound is present on all demos. When I publish it as web to a network drive, 2 of the 5 demos do not have audio. Any suggestions as to a fix for this issue? Please advise.
Hello Melissa and welcome to E-Learning Heroes :)
We recommend publishing to your local drive:
Always publish to your local hard drive. Publishing to a network drive or a USB drive can cause problems with your published output due to latency.
You can read more in the full tutorial here.
I'd recommend a re-publish to your local drive to see if that corrects the issue. Be sure that you are also uploading to the web environment it is intended for and viewing in that location during testing.
Let us know if that helps you out or if we need to look into this further.
This post was removed by the author
Greetings Leslie!
Thank you for your reply. I published the WBT to my local drive first before placing it on an internal network drive. Although I published it to my local drive, it still does not have sound on each of the onscreen recorded demos. Strangely enough, when I click on the flash option, all demos have sound. When I click on the html5 option, the 1st demo and 5th demos have no sound or movement. Is it safe for me to presume that the WBT will play using html5 and Flash? It does not use just one or just the other?
Well, we are getting closer Melissa :)
A few more questions:
If you need us to take a look, please feel free to share the .story file.
Thanks Leslie!
I am using Storyline 3
Our Storyline publishes with HTML5 output with Flash fallback.
I'm using Internet Explorer (never had this issue before with IE)
Yes, I am publishing to the Web. I have not published to Tempshare
In order for me to share the file should I send it as an attachment or is there another method?
You can share here as an attachment or if you need to share privately, you can do so here.
Greetings Leslie! Would you please review my WBT and advise as to why there is no sound on the 1st and 4th demos when output has been published?
Thanks!
Melissa
Thanks Melissa - I've received your case and will take a look and respond to you via e-mail :)
Thank you Leslie! I have a tight deadline for getting this Webinar published and released. Any assistance you can offer will be greatly appreciated.
Thanks again!
Melissa
Just replied! Hope that helps Melissa :)
Greetings Leslie!
I was able to fix the original WBT by outputting it several times with the original (5) on screen recorded demos. The file I sent to you had the modified Demos in place of the originals for Demos 1 and 4.
Greatly appreciate all of your support and encouragement.
Kindest regards,
Melissa Neal
That's great news Melissa - thanks for the update.
NO solution listed :(
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