audio plays in preview but not Articulate On-Line

Feb 11, 2013


I have an issue on a few slides where the audio is there and I can hear it in preview, but when I publish to Articulate on-line, I can't hear it.  The slide advances as if the audio is playing but no sound.


25 Replies
Leslie McKerchie

Hello Jerine,

Thanks for reaching out. I'm assuming you're running into an issue with your audio since you're posting on this thread.

We've had quite a few scenarios shared in this conversation, and it looks like they're resolved:

  • Kathleen - able to get going with a reboot
  • Natasha - filed a case and the issue was actually on the replay of the audio and setting the slide properties to 'Reset to Initial State' is what she was looking for
  • Melissa did reach out in a support case as well but resolved on her own by outputting the recording again.

Could you share with us a bit more about the issue you're running into, and we'd be glad to help you troubleshoot?

This discussion is closed. You can start a new discussion or contact Articulate Support.