Audio recorded in Articulate corrupts

Jun 02, 2014

I will record narration for a slide directly into articulate. Then days later will go back in and edit it to clean it up. Days after that, I'll go back in to add in all of the content to the slide to find that the audio has somehow corrupted! It repeats small sections of the audio, really choppily. I am attaching an example.

This has happened in multiple projects, but does not happen consistently on every slide. It's getting REALLY frustrating bc I have to then rerecord the audio.


5 Replies
Ashley Terwilliger-Pollard

Hi Darcy,

If your Storyline course is behaving oddly, I'd begin by reviewing the following guidelines:

  • Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
  • Avoid using special characters, accents orsymbols in your file names.

You may want to try importing the course into a new project as described here to try and resolve any issues with the file itself. 

I'd also recommend that you close Storyline and reboot your computer regularly, as I've heard of users who leave Storyline and their computer open for an extended period of time and come back to find issues within their file. 

Darcy Goedecke

Importing the course didn't solve the issue.

It doesn't fall out of any of the guidelines you listed. It is stored in a shared file, as I have to have a Windows environment on my Mac just to run Articulate (Please make a mac version soon!!! ), but it's just my documents folder, which is mirrored on both platforms. Just in case, I have moved all my Articulate courses to my desktop. We'll see if that prevents future issues!

Ashley Terwilliger-Pollard

Hi Darcy,

I use VMWare Player also to test files sometimes, so I took a look at recording in Storyline there. Recording sounded and previewed as normal - and since you mentioned it didn't happen consistently, I'm not sure if there is a particular set of steps I should take. 

You mentioned a shared folder though - are you not working on the desktop in VMWare? Is the behavior reproducible on a file that you started while on the desktop? 

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