Audio Recording - Storyline 360 Crashes

Apr 20, 2021

Here recently, whenever I try and record voiceover audio on my Storyline 360 courses, the software will suddenly crash without warning. This happens every 1-3 slides. I have to save my work after every slide to ensure I do not lose my progress. I have done a good amount of research and have taken the following steps:

  • Save to local drive
  • Uninstall/Reinstall the 360 app
  • Updated Storyline 360

However, after all of this, I am still having the same issue with crashing. This seems to be a common issue, and I am wondering if there is a fix.

1 Reply
Maria Costa-Stienstra

Hi, Adam.

Thank you for reaching out and sharing those details!

It looks like you've attempted a few steps on your own to troubleshoot, and I can understand how frustrating this issue is, so I went ahead and opened a support case on your behalf with our engineers. You should hear from them soon via e-mail.