5 Replies
Christine Hendrickson

Hi Ted,

I was able to find your support case (#00321746) and I see that Jonathan has already taken ownership of the case. You should receive a message from him soon. 

Also, I just wanted to confirm that we received the file you sent. The first response you received from Justin is a confirmation of the case creation. I apologize for any confusion.

I'll be sure to keep an eye on your case and follow with you here on the forums.

Thanks!