Audio Tools Problem - Slow, Shaky, Jumpy Audio

Thanks for sharing Camron.

I will keep an eye on your support case as well for a resolution.

Thanks!

Update:  Articulate technical support suggested that our issue stemmed from outdated drivers.  My IT department updated my drivers, and I uninstalled / re-installed AS2.  However, I continue to experience the audio issue.

Thank you for updating our support team (00484886) as well, they will continue to support you there :)

Frustrating. I hate to say it, but I downloaded and tried the test slide on my lenovo desktop and it played back normally using preview or opening in the audio editor.

My panacea is to update Flash Player.

Hi Will,

Thanks for the advice! Unfortunately, updating Flash Player did not help either

I'd love to chalk it up to simple user error or some idiosyncratic feature of my machine; however, (1) we have reproduced this issue across a number of different machines / licenses and (2) we never experienced this problem during our extensive use of Articulate Storyline 1 and Articulate Studio.  There is likely a partial causal factor on our end, but I also suspect that changes made during the development of AS2 are at play as well.

Regards,

Camron

You might want to consider using an external audio editor such as Audacity.

It is free and offers some great features/functionality.

I've been using it sine I read one of Tom's Blogs about it in 2008!

Record and edit the files here then import them as needed.

Alan

Thanks for the tip, Alan!  I'll have to check Audacity out.  We've been using Camtasia 8 during the interim, but that may be a better long term solution.

It's just frustrating because we never experienced these problems with AS1.  As soon as we purchased our new licenses and upgraded to AS2, the audio issues appeared.