I have created an eLearning module using Storyline 2, with multiple videos and the whole project seems to be running slow (this has happened on a couple of modules).
I have troubleshoot the issue by looking at posts on here, but nothing has resolved the issue.
I have compressed the video/image/audio, remove most of the animation and imported the file into another storyline file.
But still no luck, the module works fine in the preview on Storyline, but when I upload to ScormCloud, it runs slow and lags in the videos.
I really don't want the module spoiled by the slowness any help would be appreciated.
Unfortunately it sounds like internet speed is the issue here. How big is your total published output? You may be able to cut down file sizes on videos some more but it sounds like you've already tried this.
Try playing your published output on your PC (open the "story_html5" file in your browser) without uploading to ScormCloud. Does it run smoothly then?
Do you mean clicking the view project? If so this also runs crazy slow, but we have had modules of similar sizes and not had an issue with it running slow?
Hi, Helen! Really sorry your courses are loading slowly – I'm happy to lend a hand!
I saw that you started two support cases with your .story files attached (also good idea on testing in SCORM Cloud!), in which my colleague, Robert, is having a look at your files. You should hear back from him shortly.
In the meantime, Danny brought up a good point on internet speed. Can you share the results of your speed test (simply click Go and then the Chainlink Icon after the test completes) and let us know what browser(s) you're experiencing the slow loading on? We'll be standing by!
I completed the module via the published output and them completed a speed test. I couldn’t use the site you provided as it’s block via our Desktop services, but I was able to use www.meter.net
Eep! Images or attachments won't appear in the forums when replying via email. Are you able to attach that result here in the forum thread reply window? Feel free to also share it within your support case with my teammate Robert. We'll be standing by!
P.s. You can edit out your contact information from your post if you'd like – here's how!
9 Replies
Hi Helen,
Unfortunately it sounds like internet speed is the issue here. How big is your total published output? You may be able to cut down file sizes on videos some more but it sounds like you've already tried this.
Try playing your published output on your PC (open the "story_html5" file in your browser) without uploading to ScormCloud. Does it run smoothly then?
Hiya,
Do you mean clicking the view project? If so this also runs crazy slow, but we have had modules of similar sizes and not had an issue with it running slow?
[cid:image003.png@01D3E234.B5897E60]
Thanks
Helen Gilbert
Online Learning Designer
Direct tel: 01733 845316
Internal: 55316
[cid:image001.png@01D3E234.B59BCDE0]
BGL Group Limited, Pegasus House,
Peterborough PE2 6YS
Reception: 01733 374444
bglgroup.co.uk
This is the image I am talking about
Hi, Helen! Really sorry your courses are loading slowly – I'm happy to lend a hand!
I saw that you started two support cases with your .story files attached (also good idea on testing in SCORM Cloud!), in which my colleague, Robert, is having a look at your files. You should hear back from him shortly.
In the meantime, Danny brought up a good point on internet speed. Can you share the results of your speed test (simply click Go and then the Chainlink Icon after the test completes) and let us know what browser(s) you're experiencing the slow loading on? We'll be standing by!
Hiya,
Sorry for the delay in response.
I completed the module via the published output and them completed a speed test. I couldn’t use the site you provided as it’s block via our Desktop services, but I was able to use www.meter.net
[cid:image003.png@01D3EE8C.3349C0E0]
Hope this helps.
Thanks
Helen Gilbert
Online Learning Designer
Direct tel: 01733 845316
Internal: 55316
[cid:image004.png@01D3EE8C.3349C0E0]
BGL Group Limited, Pegasus House,
Peterborough PE2 6YS
Reception: 01733 374444
bglgroup.co.uk
No worries, Helen!
Eep! Images or attachments won't appear in the forums when replying via email. Are you able to attach that result here in the forum thread reply window? Feel free to also share it within your support case with my teammate Robert. We'll be standing by!
P.s. You can edit out your contact information from your post if you'd like – here's how!
Ah sorry here is the attachment. I have been told by our IT people that this should be plenty fast enough.
Thanks
Hi Helen,
Thanks for the additional details. I'm sharing this with Robert and will re-send his e-mail to you for you to record what you are seeing.
Thanks for all info. By the way i used various sites to check speed . But looking this one is better https://testinternet-speed.com/
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