Audio trigger not working when system audio is disabled
Apr 19, 2017
I am wondering how Storyline 2 determines when an audio is complete. Is it based on reaching the end of the audio file on the timeline or is it based on the audio actually being played back through a device?
We have a client who has contacted us with an issue with a course we developed in Storyline 2 and published for SCORM 1.2. The client has a group of learners who cannot get past a particular slide as nothing happens when they click the next button. On this slide, the next button trigger has a condition that the variable "slidecomplete" must be equal to true. We also have a trigger set up on the voiceover audio that will set the variable "slidecomplete" equal to true when the media (the voiceover) completes.
The only thing that is unique to this group of learners is that their computers have all audio playback devices disabled by default (I believe the intent is for them to read through the script as they run the unit).