Beta .story file "upgrading recording" and fails! Recoverable?

Jun 20, 2012

I have 2 storyline files that I created during the beta versions that are failing. I just purchased a full version and when I try to open the files both from Storyline and directly from the folder location is hangs on "Upgrading recording..." and after about 5 minutes of processing it gives a big X for a video in the file and then closes SL completely. Is there a safe mode or someone that could try to open it if I uploaded it somewhere?

:'<

Melissa

2012-06-20_155447.png

4 Replies

Nancy Woinoski
Hero

almost 12 years ago06/20/12 at 2:27 pm (UTC)

Hey Melissa, it might be best to open a support ticket for this one and upload your story file. The Articulate Support Engineers might be able to do some magic on the file.

Melissa Ochsner
Author

almost 12 years ago06/20/12 at 2:34 pm (UTC)

Thanks @nancy do you know where to do that; all i find is a contact form...?

Nancy Woinoski
Hero

almost 12 years ago06/20/12 at 3:08 pm (UTC)

http://www.articulate.com/support/contact/submit.php

Melissa Ochsner
Author

almost 12 years ago06/20/12 at 3:09 pm (UTC)

Thanks again, that was where I was but wasn't sure since I couldn't upload anything. *Edit: I guess if I would have kept going I would have seen that I could.

Beta .story file "upgrading recording" and fails! Recoverable?

4 Replies

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