BG Music plays even when it's turned off from Accessibility Settings

Aug 13, 2023

Hi,

We have an odd issue with the BG music that seems to only affect one scene. The music still plays for some slides even when it's turned off in the accessibility settings. We can't seem to see where to fix this under Audio or in the player.

Hope someone can help asap! Thanks!

1 Reply
John Morgan

Hi Natalie,

Thanks for reaching out! I understand you are having an issue with background music playing after it's turned off in the accessibility settings. I see you've opened a support case and are working with Lejan. You are in good hands! If you have any questions about the case, please respond within the case via email.