I'd love to help investigate, and have a few clarifying questions:
Is the affected video slide a screen recording? Also, are you seeing this problem appear on an Android device? We're looking into an issue in Storyline 3 where a black screen quickly appears when viewing in that environment.
If that doesn't match your setup: Is the course hosted on a web server or a learning management system?
If you can share a sample slide with us for testing, that would be gold. We'll delete it after troubleshooting. If that works for you, send it along by using this private upload link!
Let me know, and we'll explore our next steps from there!
1 Reply
Hi, Divyanshu. Sorry you're running into that!
I'd love to help investigate, and have a few clarifying questions:
Let me know, and we'll explore our next steps from there!
This discussion is closed. You can start a new discussion or contact Articulate Support.