Black screen flash opening a lightbox since last upgrade and background colour off

Hey there, Teresa!

Thanks for sharing your course, and I'm happy to investigate both issues!

Here is a quick video of my test and a recap of what I saw:

1. Flash when opening a lightbox: I also see the flash on slide 'Clinical Personnel Responsibilities' in your published output and today's Storyline 360 update. This behavior matches an open issue we're looking into where lightbox slides flicker when launched. Using the Modern Player is the only workaround we know of at this point—since this affects the Classic Player—but I'll notify you of any changes!
2. Color variation: I also see the background color shift in the published output, where the purple appears darker. Your settings look great, so I'm going to open a case with our Engineers for a closer look. Look out for their email soon, and I'll follow along!

Hi Katie,  Thanks for the update, I just decided this morning to open a case about the colour variation as I had not seen any comments here yet,  so it is  - Your Articulate Case # 02181511.

thanks for letting me know about the player and flash, we prefer the classic over the modern based on how the menu can be set up on the left side and open and close...so I will wait it out and hope the glitch gets corrected before I go live.

Thank you for the heads up, Teresa! 

My teammate, Gerald, is working on your case, so I'll connect with him to share my findings. Look out for his email soon, and we're also here if you have any more questions!

Thanks Katie, looks like another bug with Classic Player (which I need to use) vs Modern.  But Gerald has reported it.  I noticed one other issue, if you take a look, I noticed my rectangles like the purple ones, I have no outline, but if you look on the left side of the player you can see what looks like a blue line.  Thoughts?

Hi Teresa!

Thank you for updating this discussion! I hope we can release a fix soon. 

Secondly, I've shared these comments about the blue line with Gerald. You should hear from him shortly.

Hi,

any update?  I am using the classic player too.  I found that without a player - the flash is white but still there pre the lightbox being populated. 

So it looks like the process of the lightbox load is that the lightbox frame is opened visually - then populated.  Maybe the assembly of the slide, scaled for the box, could be done - then call the frame.  Anyway. Lightboxes are very handy and the flash frame is distracting

Thanks,

James

Hi James,

We do not have an update to share at this time. This conversation is attached to our report so that we can share any news with you here.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

Hello Everyone!

I wanted to share some great news! We are no longer seeing the bug that caused the Lightbox slides to show a white space and flicker when loading.

Please make sure that you are using the current version of Storyline 360 (Build 3.77.30568.0). This guide walks you through installing, updating, and opening Articulate 360 apps.

Please let us know if you're still encountering the issue and we'd be happy to continue troubleshooting with you in a support case.