Blank page when clicking my story.html file in SharePoint
Jul 17, 2015
I've looked at a few other posts to try to find the answer, but no success so far. I've used Storyline 1 successfully in the past, but a recent push of Flash Player 18 at work now means I can't open the application (I've seen this problem reported elsewhere and not found a solution for this!). Thankfully I was able to purchase Storyline 2, which I can open.
When I publish my Storyline 2 story for Web, it works perfectly when I run it from my C drive. However, after copying the files to my SharePoint library, when I open the story.html file I get a blank screen. I'm copying the files to SharePoint in the same way I've always done.
I tried to create a Presenter '13 file, same problem.
I wondered if it was the Flash player playing havoc, but I tested the old Storyline files I had in the same SharePoint folder and they work perfectly. I also tried copying the 'Launcher' file that used to come with the old Storyline files, but still no luck.
Please Articulate experts, help!
3 Replies
Hi Candy,
To be able to open Storyline 1 and Presenter '13 you'll need to make sure you're on the latest update of each, as Flash player 16 stopped them from opening. You can download the update 8 of Storyline 1 here and Update 5 of Presenter '13 here.
Hope that helps!
Hi Ashley,
Thank you so much for your response.
I've been told that Storyline 1 is no longer supported, and I don't have admin rights to update it myself.
However, it has replaced by Storyline 2 and Presenter '13, and I am already on Update 5 for both. I can open both applications, and produce a story/presentation which works perfectly from my C Drive, but when I upload the files to SharePoint, the Story.html or Presenter.html files return a blank page.
I have produced the files for Web, and uploaded them to SharePoint in the same way I always did for Storyline 1 files, but the Storyline 2/Presenter '13 files both have this blank page issue, while the old Storyline files I uploaded to the same folder in SharePoint still work.
You mention Flash Player 16 in your response, it's V 18 we're on.
Any more ideas??
Hi Candy,
Sorry for the delay - I was out of the office unexpectedly last week.
We still support Storyline 1, and you can see our support policy outlined here.
I mentioned the Flash element as it sounded like you were unable to open the applications/programs which was fixed in the updates mentioned - so now it seems that's all set. In regards to uploading to Sharepoint, are you including all the files from the published output? Do you zip them or just upload the folder? I am not a Sharepoint expert by any means - but there are a number of threads where folks are asking/sharing ways to work with Sharepoint. Here is one example that may help get you started.
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