Has anyone received a blank screen when launching a Storyline 360 course in SumTotal LMS? Story published as HTML5 with Flash backup. Recently started behaving this way. All of our Storyline courses behaving this way. Ran developer tool in IE and Chrome. Receiving the following error message:
Line 486
Error: The value of the property 'UMC_ContentLoaded' is null or undefined, not a Function object
Really sorry you're seeing a blank screen in SumTotal, Mitchell!
I haven't come across that UMC error message – I'd be curious to hear a SumTotal administrator's thoughts on it. Fortunately, there are many SumTotal users in the community who may be able to help as well.
Sorry to hear you've run into the same error! It doesn't seem that we heard back from Mitchell, so I don't have any more info to share. 😕
Have you connected with your Sumtotal admin or support too? They may have a better sense of what that error message is indicating. I'd also suggest confirming that you're using the latest update of IE/Chrome (My chrome shows 69.0.3497.100) and Storyline ( Storyline 360, build 3.20.16814.0).
3 Replies
Really sorry you're seeing a blank screen in SumTotal, Mitchell!
I haven't come across that UMC error message – I'd be curious to hear a SumTotal administrator's thoughts on it. Fortunately, there are many SumTotal users in the community who may be able to help as well.
Keep us posted 🤞
I just got this error, trying to figure out why.
This start to occur about a week ago we use Sumtotal as well. Did your find a solution?...
Hi Guillermo,
Sorry to hear you've run into the same error! It doesn't seem that we heard back from Mitchell, so I don't have any more info to share. 😕
Have you connected with your Sumtotal admin or support too? They may have a better sense of what that error message is indicating. I'd also suggest confirming that you're using the latest update of IE/Chrome (My chrome shows 69.0.3497.100) and Storyline ( Storyline 360, build 3.20.16814.0).
Let us know if you need any other help!
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