Blank/White Screen when publishing in Storyline 2

Mar 02, 2015

Hi, I have a six module course that I'm experiencing problems with and wonder if anyone else can offer any suggestions. On publish to CD or web I see a blank/white player. Sometimes the screen goes black during publish or it crashes completely and I see red crosses over the top of the screen as per attached.

I've tried deleting and re installing ASS as per advice to no avail.

Also I've tried creating a new file and importing one section at a time. Five will work and then it falls over when add the sixth. Even if I import the sections in a different order.

I've tested other files I've converted for AS1 to AS2 and they seem fine so I don't think its a network issue.

I've raised a job with support (Case #00461299) but I'm no further forward so would appreciate any suggestions from the community. The issue is intermittent so its really difficult to in pin down the cause.

Also I have a second issue where some buttons I've created in the slide master do not display the text in preview, any suggestions?

Regards.

Carolyn.

Capture.GIF

5 Replies

Leslie McKerchie
Staff

9 years ago03/02/15 at 6:58 pm (UTC)

Hi Carolyn!

Thanks for mentioning that you are working with support.

Perhaps someone in the community will be able to assist you. If it's something that we need to further review, I advise responding directly to your support case.

Carolyn McLean
Author

9 years ago03/03/15 at 11:58 am (UTC)

Thanks Leslie, here's a black screen in publish!

Capture_black_screen_in_publish.GIF

Emily Ruby

9 years ago03/03/15 at 7:09 pm (UTC)

Hello Carolyn,

Thank you for sharing the image. I do see that an email was received today in your support case, so you should be receiving a response shortly.

9 years ago03/04/15 at 9:08 am (UTC)

Hi Emily, I've receved a response that has asked me to to do a reinstall which I have already done. My file is now taking 23 minutes to publish! As we've been trying to resolve this issue since 18th February I'm reverting back to storyline 1 and will rebuild my file from scatch next week. Then during publish I will be able to see what screen is causing an issue. My course is 80 plus screen and I have a deadline to meet.

Emily Ruby

9 years ago03/04/15 at 2:57 pm (UTC)

Hello Carolyn,

Thanks for the update, and I would advise to continue to work with support. I will keep an eye on the case as well.

Blank/White Screen when publishing in Storyline 2

5 Replies

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