Hello all, when I do a screenshot of a web page to add to my slide in Storyline 360 the screenshot is blurred and it is the same problem if I use the screenshot tool from Storyline 360 or from an external screenshot tool and copy the picture... How can I get a clear screenshot ?? When I record my screen to make a video with SL 360 tool it is clear so I don't understand why I loose the quality of the picture when it is a simple screenshot. Can you help me?
I'm sorry you're experiencing a similar issue. I don't see that we received a file from Alexandra for testing purposes, so I don't have an update to share. Any chance you could work with us directly in a support case so we can investigate further? We'll be in touch soon after!
So, I guess the tech gave up on me. The recommendations weren't working for me - so he said he reported the issue as a software bug.
It's so weird because I've used TONS of screenshots with Storyline in the past and have never had this issue. It's very frustrating - I'm going to need to deliver this course to a client soon and the image is still blurry.
I do not see that we have any workarounds to share yet, but our Engineering team is currently reviewing this bug. When we release a fix, we'll be sure to update this discussion. Unfortunately, I don't have an ETA to share yet.
Jose is still available in your support case if you have additional questions!
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Welcome to E-Learning Heroes, Karen!
I'm sorry you're experiencing a similar issue. I don't see that we received a file from Alexandra for testing purposes, so I don't have an update to share. Any chance you could work with us directly in a support case so we can investigate further? We'll be in touch soon after!
Thanks Becca - I just submitted a case and uploaded the content.
I appreciate any help you can provide!
Alex
So far, I've tried everything that has been suggested by the message board postings and Support Engineer, and I'm still facing the same issue.
Have you had any luck on your end?
So, I guess the tech gave up on me. The recommendations weren't working for me - so he said he reported the issue as a software bug.
It's so weird because I've used TONS of screenshots with Storyline in the past and have never had this issue. It's very frustrating - I'm going to need to deliver this course to a client soon and the image is still blurry.
Karen, did you get any resolution?
Hi Alexandra,
I assure you Jose has not given up on you.
I wanted to share some information on how we define bugs and tackle them when they occur.
Your support case and this conversation are attached to our internal report to share any updates with you in the future.
Thanks Leslie...I appreciate the process information.
I'm still stuck with these screenshots, though, and the delivery date for the project is creeping up. Are there any other suggestions I can try?
Hi Alexandra!
I do not see that we have any workarounds to share yet, but our Engineering team is currently reviewing this bug. When we release a fix, we'll be sure to update this discussion. Unfortunately, I don't have an ETA to share yet.
Jose is still available in your support case if you have additional questions!
Hi Team,
Even I'm facing the same issue. The screenshots are coming up clear in Presentations, word docs, but it is blur when I upload it to Storyline.
Hi, everyone.
I have great news to share!
We just released another update for Storyline 360. In Update 63, we’ve included important fixes and new features.
One of the fixes we’ve included is:
We improved how Storyline 360 handles images during import and in the published output, resulting in crisper images.
To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let us know if you have any questions by reaching out to our Support Engineers directly.