Blurry Images.. Still

What is Media Viewer? And I would agree with you. It looks terrible. And frankly has been deemed as unacceptable quality for my organization. We switched to Camtasia for straight demos and are much happier. Unfortunately, Camtasia doesn't have the interactivity power that SL has. I'm interested in checking out Captivate again and see how they've come along with interactivity. We've experienced enough crashes and degrading quality in images lately that we're looking to switch products. We've also just switched to MAC which forces us to work on parallel. So, would be nice to have a MAC compatible product. 

Hi Stephanie,

Your correct, Camtasia doesn't have the interactivity. Camtasia is a video editing tool, and Storyline is an E-learning tool. Different task, different tool. I actually use Snag-it for my screen captures, which is another tool by tech-smith. I've found that I can get images of suficient quality that when I import them into Storyline, they work just fine.

I think one of the keys is to make sure that your captures are of suficient quality to begin with. One thing that you can do is to make sure that your captures are at least as big as the size you need after you import it into Storyline. If it is smaller, then you will loose resolution. It is also important to be sure that your monitor is large enough to get you an image with sufficient quality. If your monitor is to small, for example: many laptop monitors, your image will be low resolution. In this case, it doesn't matter what tool you capture it with, it will still be low resolution. Also, if possible, when you capture your screens, try getting the screen to zoom in some. This will get you an image with more resolution.

Sorry, it's Media Library under the View tab.

This message and its contents (including any accompanying documents) are confidential and authorized solely for the intended addressee(s). If you have erroneously received this message, please immediately and permanently delete all instances and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on this message or its contents is strictly prohibited. The company is not responsible for any loss or damage caused by a virus or for any errors or omissions in the contents of this message This message and its contents (including any accompanying documents) are confidential and authorized solely for the intended addressee(s). If you have erroneously received this message, please immediately and permanently delete all instances and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on this message or its contents is strictly prohibited. The company is not responsible for any loss or damage caused by a virus or for any errors or omissions in the contents of this message

I've been frustrated with this for years. I use Snagit on a 4k monitor. Certainly larger images than needed. I then save as EMF file. I've tried maintaining the size and also tried sizing it to the exact dimensions needed in SL (paste an image, check the size, delete, scale in Snagit and save to that size). Sadly, none of this really works. Image files are sharp and clear. Imported into anything I've tried so far, sharp and clear. Imported into SL=blurry.

Hi Don,

Thanks for reaching out and sharing what you are experiencing as well.

With your permission, I'd like to take a look at your .story file with this image on a single slide, if possible, to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

I've uploaded a file for you.

Thanks, Don! I've emailed you a reply and look forward to working with you on this.

It is 2021 now and we can't insert sharp pictures into Storyline 360... This can't be brushed off as a "feature request". I tried everything and still Storyline can't seem to show the original pictures. It's just laughable because Storyline has soo much good features and it is a real machine, but it can't do a basic thing like inserting sharp images. For companies, screenshots are used regularly in e-learnings, tutorials and manuals, so this is really concerning. Hope this get's fixed soon. (My images are smaller than 2048 x 2048 and still appear blurry "There is a maximum image size of 2048 pixels x 2048 pixels. Images that are larger than this will lose quality when inserted into Storyline, which may make them appear blurry or fuzzy.")

Hello Jonas,

Thanks for reaching out to let us know that you're experiencing a lack of sharpness with your images in Storyline 360.

We recommend starting with high-quality images and videos that are already properly sized for your course. Scaling media up or down in your course can cause blurriness.

Storyline 360: Best Practices for High-Quality Images and Videos

I want to take a look at your project file (even just a single slide with your image) to investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Oh, it's an issue, Storyline. I love the product, but the image clarity
has been an issue since the start.

Thank you Leslie for your response and willingness to look into it. I've send the file through the private link because it contains some company info.
Cheers!

2 years later, multiple updates to Storyline 360, and images are still a nightmare.  Surely this should be something high on the priority list to fix?

Hi,

You said :

"It's our priority"
"I understand"
"I hear your frustration"
Again and again and again.

So why is it not fixed four years later?

In production (SL360), my pictures are great, really. In Preview and Chrome, they're hideous! It's like I wasn't wearing my glasses. In Firefox, they're not horrible but not as good as in Storyline. 

I didn't scale/resize my pictures in Storyline so the problem doesn't come from me but from thesoftware. I'm begging you: fix this problem. Please, please, please!

I'm so tired to try over and over and over again. Tired to read so many posts with so many no-solutions. And don't tell me "yeah, you can us svg pictures now, it's great" because I have eps pictures and Storyline cannot open it. Inkscape cannot too while Gimp can but not convert them in svg.

We pay a software 1500 $ a year but we have blurry pictures, that's not normal. 

Please, help us and fix it for real. 

I want to add my voice to this.  It is beyond frustrating see images that are crystal clear in my capture, and are fuzzy in storyline.  

Is there any kind of ETA for when this will be addressed?

Hello Ari!

Thanks for adding your voice here! I completely understand your frustration. Our Engineering team is currently reviewing this bug. When we release a fix, we'll be sure to update this discussion. Unfortunately, I don't have an ETA to share yet.

I've linked your comments to our bug report, so our Engineering team is aware as well.

Same issue over here. It's pretty frustrating and makes the product unusable for many projects that need to integrate software screen shots 

I have the same issue and it is extremely frustrating with these blurry images, it looks really ugly and I feel ashamed when I have to publish a training with such bad image quality. 

YOU must solve this issue!

I am using storyline native images.  When I preview them, they are blurry. 

Hi, everyone.

I have great news to share!

We just released another update for Storyline 360. In Update 63, we’ve included important fixes and new features.

One of the fixes we’ve included is:

We improved how Storyline 360 handles images during import and in the published output, resulting in crisper images.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let us know if you have any questions by reaching out to our Support Engineers directly.

Hi Maria,

Is there a way to apply the update to courses that was already delivered to an LMS? Like without republishing and reloading them again with the new update?

Thanks

Ted

Also, I noticed after I updated the this new version. When I go try to add a new result slide into a course that was built in March 30, 2022 (Build 3.62.27443.0). The software completely crashed and would not let open the slide, nor displays any of the result slide contents. 

When I revert back to version March 30, 2022 (Build 3.62.27443.0), I was able to add the result slide with any problems.

Hello Ted!

 There isn't a way to update a course without republishing. 

We just released Storyline 360 (Build 3.63.27628.0). Can you update Storyline 360 and try to add a Results Slide in your project? If the course is still crashing, do you mind sharing the .story file with us? You can share it with us privately in a support case.