Blurry Images.. Still

Hi all, 

 

This seems to be an issue many people are talking about but I can't find a definitive answer without having to trawl multiple threads and links. 

It would appear that Storyline is not fit for purpose when it comes to inserting images. Even when I'm trying to use the 'Try-it mode' on screen recording, the start and end frame is blurred regardless of what resolution, size, quality of screen grab I insert into Storyline. 

I would think it should be quite simple to do and fix, but appears not to be. 

I thought the major selling point of using Articulate was that it 'Automatically scales to mobile and tablet', if the only workarounds (which are far from perfect and still blurred), are fixing image sizes, or player sizes etc.. then this removes the automatic scaling onto mobile devices and means we have to develop the course mobile ready. 

I'm in the process of deciding whether as a business we should curate in Articulate, or the Adobe Suite, and this problem is unfortunately making us lean away from Articulate. I've found no way to make these images High Quality and would appreciate an easy way to do this.

62 Replies
Mike Anderson

As a work around for screen captures... use the screen recording tool in Storyline to capture a single frame and use Media Viewer to source the image for use. It takes longer, but the results are MUCH better than inserting an image any other way. This quality issue makes our hard work look less professional and needs the highest priority from Articulate.

Stephanie Curry

What is Media Viewer? And I would agree with you. It looks terrible. And frankly has been deemed as unacceptable quality for my organization. We switched to Camtasia for straight demos and are much happier. Unfortunately, Camtasia doesn't have the interactivity power that SL has. I'm interested in checking out Captivate again and see how they've come along with interactivity. We've experienced enough crashes and degrading quality in images lately that we're looking to switch products. We've also just switched to MAC which forces us to work on parallel. So, would be nice to have a MAC compatible product. 

 

Dave Cox

Hi Stephanie,

Your correct, Camtasia doesn't have the interactivity. Camtasia is a video editing tool, and Storyline is an E-learning tool. Different task, different tool. I actually use Snag-it for my screen captures, which is another tool by tech-smith. I've found that I can get images of suficient quality that when I import them into Storyline, they work just fine.

I think one of the keys is to make sure that your captures are of suficient quality to begin with. One thing that you can do is to make sure that your captures are at least as big as the size you need after you import it into Storyline. If it is smaller, then you will loose resolution. It is also important to be sure that your monitor is large enough to get you an image with sufficient quality. If your monitor is to small, for example: many laptop monitors, your image will be low resolution. In this case, it doesn't matter what tool you capture it with, it will still be low resolution. Also, if possible, when you capture your screens, try getting the screen to zoom in some. This will get you an image with more resolution.

Mike Anderson

Sorry, it's Media Library under the View tab.

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Don Smith

I've been frustrated with this for years. I use Snagit on a 4k monitor. Certainly larger images than needed. I then save as EMF file. I've tried maintaining the size and also tried sizing it to the exact dimensions needed in SL (paste an image, check the size, delete, scale in Snagit and save to that size). Sadly, none of this really works. Image files are sharp and clear. Imported into anything I've tried so far, sharp and clear. Imported into SL=blurry.

Leslie McKerchie

Hi Don,

Thanks for reaching out and sharing what you are experiencing as well.

With your permission, I'd like to take a look at your .story file with this image on a single slide, if possible, to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Jon Doe

It is 2021 now and we can't insert sharp pictures into Storyline 360... This can't be brushed off as a "feature request". I tried everything and still Storyline can't seem to show the original pictures. It's just laughable because Storyline has soo much good features and it is a real machine, but it can't do a basic thing like inserting sharp images. For companies, screenshots are used regularly in e-learnings, tutorials and manuals, so this is really concerning. Hope this get's fixed soon. (My images are smaller than 2048 x 2048 and still appear blurry "There is a maximum image size of 2048 pixels x 2048 pixels. Images that are larger than this will lose quality when inserted into Storyline, which may make them appear blurry or fuzzy.")

Leslie McKerchie

Hello Jonas,

Thanks for reaching out to let us know that you're experiencing a lack of sharpness with your images in Storyline 360.

We recommend starting with high-quality images and videos that are already properly sized for your course. Scaling media up or down in your course can cause blurriness.

Storyline 360: Best Practices for High-Quality Images and Videos

I want to take a look at your project file (even just a single slide with your image) to investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.