I have a Storyline course that does not seem to initiate bookmarking to the LMS when the window is closed using the browser Exit ("The X") button. However, we have an Exit button within the course that is set on the trigger, "Exit Course when the user clicks" the exit button and that works fine. It appears that however I have my course configured that when the Windows Exit button is selected it will not initiate the call to bookmark the course on the LMS. Does anyone have any wisdom on what I am missing or doing wrong to cause this?
Thanks Wendy. I seriously suspect it to be an issue with either IE and/or the LMS as I cannot deduce how the course would ever have control once the browser session is closed by the X button. Ironically, it seems to work fine in Safari and communicate the proper information. It seems that this problem would not be unique to the eLearning community, however, I am having difficulty finding a lot written about the issue. BTW, this course is being hosted on an Army SABA LMS, which is probably configured more stringently due to computer security sensitivities.
I find IE causes the most issues of any browser so you may well be right. There maybe other posts about this if you try searching. If I find anything will let you know.
You may also want to test your course on the SCORM Cloud to see how it is working there. You may be able to take those results to the LMS team for troubleshooting.
6 Replies
Hi Richard
is that an LMS setting when they close the browser window - maybe check with your LMS administrator
Thanks Wendy. I seriously suspect it to be an issue with either IE and/or the LMS as I cannot deduce how the course would ever have control once the browser session is closed by the X button. Ironically, it seems to work fine in Safari and communicate the proper information. It seems that this problem would not be unique to the eLearning community, however, I am having difficulty finding a lot written about the issue. BTW, this course is being hosted on an Army SABA LMS, which is probably configured more stringently due to computer security sensitivities.
Hi Richard
I find IE causes the most issues of any browser so you may well be right. There maybe other posts about this if you try searching. If I find anything will let you know.
Hi RIchard
found this link - I know it is about Articulate Presenter but it may give you some things to look at
http://www.articulate.com/support/presenter-09/exit-tab-does-not-work-in-presenter-09
Thanks a lot Wendy. I appreciate you locating this for me. I'll have to see whether I can effect this from the browser.
Richard,
You may also want to test your course on the SCORM Cloud to see how it is working there. You may be able to take those results to the LMS team for troubleshooting.
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