buffer and 'incorrect' screen flashing

Dec 19, 2023

Hi there,

1) I have published a walkthrough exercise i built on storyline into Rise360. When reviewing or testing this, for a certain hotspot on one of many screens, the learner gets a buffer showing up that doesnt go away unless the page is refreshed. This happens randomly, but i think it's always on the same slide for the same hotspot.

2) when the user clicks outside the hotspot, the 'Incorrect' layer shows. When the user then clicks continue and tries again, the Incorrect layer briefly flashes for like a second, before moving onto the next screen. Ideally, when the user clicks the hotspot, it should just switch to the next screen and not show the Incorrect layer at all. This only happens when the user first clicks the wrong place and the Incorrect layer flashes.

Thank you for your help and advice.

buffer.png

1 Reply

Jose Tansengco
Staff

4 months ago12/21/23 at 1:24 pm (UTC)

Hello Asha,

Happy to help!

I'd like to take a look at your project file so we can check to see how your Hotspot slides are set up. Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!