Bug found on videos
Aug 25, 2022
By
Phil Eagles
I have produced a module that consist entirely of video animations. I have found that for each slide it will only play the video on every other slide. For a example if I have 10 slides with videos on each slide it will play video: 1,3,5,7,9.
In order to get round this problem I have had to have empty slides between each video slide. For example slide: 1, blank, 2, blank, 3, blank... etc
Please can this be fixed because it is a pain!
Note: This only seems to be an issue on iPads and iPhones, tested on Chrome and Safari on both devices.
Thanks
5 Replies
That’s not normal behavior. If you will attach your .story file here, somebody can look at it and help ease your pain.
Thanks, I am not able to share publicly unfortunately.
Hi Phil,
Since you are unable to share your file publicly, we recommend opening a support case with our support team here so our support engineers can take a look at your file and check what's happening. We'll delete it as soon as we're done troubleshooting!
small hint: you don't need to test with Chrome on iOS, because Chrome is just a GUI around Safari.
Unfortunately, all browser engines except Safari are currently banned on iOS and iPadOS
https://www.macrumors.com/2022/02/25/should-apple-ban-rival-browser-engines/
Support case submitted.