Complete Course and Exit Course Button Triggers - Need to Click Twice to Exit on iPhone/iPad

Dec 10, 2019

I have a lesson comprised of a series of screens, the last screen containing a "Close" button with triggers set to:

  • Complete course when the user clicks Close button
  • Exit course when user clicks Close button

This works fine on a PC but I have to click the button twice to exit/close the window from an iPad or iPhone (iOS 13). 

I've used this sort of button in the past with success. Any ideas as to what's wrong?

11 Replies
Lauren Connelly

Hi Bart!

I tested your file using iOS 13, and noticed the same thing! You can't exit out of the course by clicking the button.

Without seeing the actual .story file, I'm thinking it must be a trigger we can change! I'm happy to investigate. Would you mind sharing your .story file with us? You can do so by using the "add attachment" button in this discussion.

Vincent Scoma

Hi Bart,

It looks like the Storyline course didn't come through. Could I have you resend the .story file? You can include it with your comment by using the add attachment button here: 

Also, it looks like your email signature came through when you replied via email. You can remove it if needed by clicking ‘Edit’ beneath your response. Here’s a quick video if you need help! 

Lauren Connelly

Hi Bart!

Perfect, that's it! I've tested multiple triggers and state changes to have a better understanding of this snag. You've stumped me!

I've started a case with our Support Engineers who are the right people for the job! They'll test your file and share their findings via email. I'm interested in the outcome so I'll be following along too!

Vincent Scoma

Hi Micahel,

Our team is currently looking into this issue further, so I don't have any updates at the moment. In the meantime, a workaround that might help is to remove the Down State of a button: 

You are in the right place, and we will be sure to provide updates as soon as we have more information! 

Fan Factory

Hi all! I had the exact same problem, excapt it was for a picture triggering a layer. I found a link explaining that on iOs first the hover state is activated and only then the click/selected action is activated: It is not storyline related, but it is iOs related.

Removing the hover state worked for me.

Becca Levan

Hello Everyone!

I'm happy to return to this discussion with an update—we've fixed the issue where: 

  • A single tap on iPad is not working for a rounded button with a down state.

Be sure to install the latest Storyline 360 Update 52 to take advantage of all the recent features and fixes.

If this happens again, please let us know! Or you can work directly with our support engineers here.