Camtasia and Storyline 3.0

Jan 22, 2019

I am starting to do some video screen captures to lay out steps of using software.

When I try to publish content after having used Storyline's screen capture feature, storyline crashes on me. I have no problem bringing MP4 files into my storyline content and publishing it. Only Screen capture videos created in Storyline are crashing when publishing. Perhaps there is a limit to the number of videos captured in one session?

Also, another department is considering purchasing Camtasia to create software video captures. Do screen capture videos from Camtasia software work well when brought into Storyline?

We will be going to Storyline 360 in April, and I am not sure if there is an improvement in that feature with that version, but for now I need a solution to get me through to that time.

3 Replies
Ashley Terwilliger-Pollard

Hi Kyle,

I don't see any reports of Storyline crashing while publishing a Screen recording, and there is not a limit to the number of recordings. How long is each of your recordings? That does have a limit of 2 hours per recording, and that's quite a long recording! If at publish Storyline is consistently crashing I'd also look into what other programs or applications could be running in the background, and closing those down so that Storyline has access to the entire memory and processing power. 

Also, can you check that you're on the latest Storyline 3 update, build 3.5.16548.0?  You can check by going to the "Help" Tab -> "About Articulate Storyline". It's also a good idea to look at repairing Storyline if the crash continues to happen, and I'd also suggest working one on one with our Support Team to pull the crash/error logs. 

Camtasia videos can be added into Storyline, as long as they're exported to one of the formats supported in Storyline. 

Let me know if any of the above help, or if you reach out to our Support team! I can follow along in the case and share updates here. 

Kyle Gomon

Hi Ashley,

Thank you for reaching out. I have version 3.0.10762.0

I will try your suggestions and if that doesn’t work, I will reach out to the Storyline Tech team for help.



Kyle J. Gomon
Training and Instructional Designer
Rogers Behavioral Health
34700 Valley Road, Oconomowoc, WI 53066
P: 262-646-6261 | F: 262-646-1345

Life. Worth. Living

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