I'm sorry that you ran into the issue where closed captions do not change size even if you adjust the font size in the player! We're aware of this and have reported it to our team.
We're working through it, and I'll pop back in here to let you know as soon as we have an update. In the meantime, you can revert back to an older version of Storyline 360 if you need to increase the size of the closed captions.
To circle back on Ren and Leslie's posts, Update 37 for Storyline 360 is ready! It holds a fix for the issue where Closed captions didn't change size after adjusting the modern player font size, nor did they display consistently when the Player.DisplayCaptions variable was set to true.
To see all the enhancements this version has to offer, follow these steps to update your software. You can also view the release notes right here!
I agree that the captions size is way too small, so I tried the workaround suggested by Wendy. Unfortunately however, when I use this method to increase the player font size, the font size increases but the icons do not increase in size, making the buttons look extremely 'out of whack' - see screenshot attached. We need to keep both the icon and the text on the buttons. So unfortunately, I'm unable to use this method to increase the player font size. Is this a known issue that's being worked on? (This is happening with the Modern player in Articulate 360).
I'm sorry to hear the suggested workaround doesn't work for you! We do have a feature request for the ability to customize closed captions, and I'll be sure to add your plus one to the report.
We don't have plans for this feature yet, but we'll continue to track requests and update this discussion if anything changes!
Hi Ren. Are you saying that the bug I identified above (whereby increasing the player font size causes the font to be out of alignment with the button icons) is only occurring for me? Were you unable to replicate it at your end?
Apologies for the misunderstanding regarding the workaround for the closed captions, and how it affected the issue you're seeing with the Player buttons.
I did find the bug you referenced regarding the Modern Player buttons, and how they misalign when increasing the player font size. We have it reported to our team, and while I don't have a timeframe for a fix, I'll be sure to jump in here as soon as there's progress to share.
We don't currently offer a way to change closed captions' font size in the Modern Player or Classic Player. I can see how this is beneficial for your project. I've linked your comments to our active feature request for the option to customize the font size of closed captions.
I'll update you in this discussion when this makes it on our roadmap.
I'm excited to return with an update to share! We just released a new update for Storyline 360 today. Storyline 360 (Build 3.54.25674.0) includes the fix for the bug where Modern player buttons and controls could be misaligned.
Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! If you run into any issues, please don't hesitate to reach out in this discussion or a support case.
15 Replies
Hey Melissa
the size of the captions is linked to the player font size so if you increase the caption text. Extreme example of player font set to 200%
thank you!! :)
This doesn't work anymore ever since the last "fix" update for SL360. It will still increase the player font but NOT the CC font. Very frustrating
Hi Annette,
Thanks, can you loop me in on the fix as well? I am having the same issue
You got it, Adam!
By replying you should now be subscribed to this thread to be notified of any updates shared.
Greetings!
To circle back on Ren and Leslie's posts, Update 37 for Storyline 360 is ready! It holds a fix for the issue where Closed captions didn't change size after adjusting the modern player font size, nor did they display consistently when the
Player.DisplayCaptionsvariable was set to true.To see all the enhancements this version has to offer, follow these steps to update your software. You can also view the release notes right here!
Thank you for helping us make these improvements!
This post was removed by the author
I agree that the captions size is way too small, so I tried the workaround suggested by Wendy. Unfortunately however, when I use this method to increase the player font size, the font size increases but the icons do not increase in size, making the buttons look extremely 'out of whack' - see screenshot attached. We need to keep both the icon and the text on the buttons. So unfortunately, I'm unable to use this method to increase the player font size. Is this a known issue that's being worked on? (This is happening with the Modern player in Articulate 360).
Hi Kuriko,
I'm sorry to hear the suggested workaround doesn't work for you! We do have a feature request for the ability to customize closed captions, and I'll be sure to add your plus one to the report.
We don't have plans for this feature yet, but we'll continue to track requests and update this discussion if anything changes!
Hi Ren. Are you saying that the bug I identified above (whereby increasing the player font size causes the font to be out of alignment with the button icons) is only occurring for me? Were you unable to replicate it at your end?
Hi Kuriko,
Apologies for the misunderstanding regarding the workaround for the closed captions, and how it affected the issue you're seeing with the Player buttons.
I did find the bug you referenced regarding the Modern Player buttons, and how they misalign when increasing the player font size. We have it reported to our team, and while I don't have a timeframe for a fix, I'll be sure to jump in here as soon as there's progress to share.
Hi,
I am using the classic player and face the same problem. The CC percentage is 200% but is still small!!
Can anybody advise?
Thank you ..
Hello Ahmed!
We don't currently offer a way to change closed captions' font size in the Modern Player or Classic Player. I can see how this is beneficial for your project. I've linked your comments to our active feature request for the option to customize the font size of closed captions.
I'll update you in this discussion when this makes it on our roadmap.
Hi Lauren,
Thank you so much .. I will follow up.
Best,
Hello all!
I'm excited to return with an update to share! We just released a new update for Storyline 360 today. Storyline 360 (Build 3.54.25674.0) includes the fix for the bug where Modern player buttons and controls could be misaligned.
Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! If you run into any issues, please don't hesitate to reach out in this discussion or a support case.