Can someone please help me with a text export? I get a error everytime..

May 19, 2020

Hello, can somebody please help me out with the exporting of my text from Articulate Storyline to Word? I'm getting a constant error of the RPC-server is not available.

12 Replies
Leslie McKerchie

Hello Jos and welcome to E-Learning Heroes :)

We'd be happy to take a look.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Katie Riggio

Greetings, Équipe Production HumEng team!

Thanks for sharing your file with our Support team. I'm replying publicly so we can share insight with others who see this error and land on this discussion!

  • Issue: We found that exporting to Word can fail due to numerous slides/text-heavy content in Storyline 360.
  • Workaround: For now, you can:
    1. Split the project into multiple parts by doing a Save As on the original .story file to reduce the number of slides.
    2. Export and translate the translation documents and then import them into the original .story file.

I'm sorry for the trouble, and will keep everyone updated on any changes!

Leslie McKerchie

Hi Gillian,

Are you getting the error: "Exception has been thrown by the target of an invocation"?

If so, we are still investigating and the solution that Katie shared above still holds the workarounds we have listed. This conversation is linked to the report so that we can share updates with you here.

Jenny Matteson

Please add me to the list- I have been getting both errors, the RPC Server connection error and the "Exception has been thrown by the target..." error. 

We have some older technical courses that we need to translate. Newer ones seem to work better than older ones and we can't figure out the threshold of the problem. 

In the meantime we will try the workarounds.

Best Regards,

Jenny Matteson

Lauren Connelly

Hi everyone!

Today we released Storyline 360 (Build 3.49.24347.0), which includes Enhanced Word Translation!

This feature fixes the issue where the error, 'Exception has been thrown by the target of an invocation' appeared when exporting a text-heavy Storyline 360 file to Word. 

To take advantage of this new feature and other fixes, make sure to update Storyline 360 in the Articulate 360 Desktop App. Here are the steps!