I have received translated XLIFFs from a trenalting agency, but when I try to import them to SL i get this error message:
Unsupported XLIFF File: The document target language should be present only when Target elements are present. Check that both are present or neither are present.
I have no idea how to check this, and what I actually should check. PLease inform me.
Hi Katie What was the solution to Kristian's problem? We are getting the exact same error message when attempting to import the XLIFF files we have received back from our translator.
Thank you for reaching out! I am sorry that you are running into a similar snag here.
While I wasn't able to find an update on this case, we are happy to help troubleshoot! Would you be able to share the XLIFF file that is giving you trouble? You can use this private link to share the file with us. We'll let you know our findings and will delete it after having a closer look!
Thank you for commenting, Leslie, as it was a good reminder to come back and post a note for anyone looking for information on this error message in the future. The issue was that the translation vendor provided us with incomplete and corrupted files and we had to have them re-do the translation. Opening a ticket so that someone on the Articulate side could look at the .xlf file itself was key.
Sorry to hear you're hitting a similar roadblock. I don't see a case history regarding this error for Lis, but we're happy to help troubleshoot!
If you're comfortable sharing the XLIFF file, feel free to connect with one of our support engineers here so they can lend a hand. Then someone from my team will reach out with the next step!
Thanks for the heads up, Kurt! I spotted your case, and I see that Phil is working out this issue with you. I'll be following along in your case to share any pertaining info in this discussion!
Sorry to hear that you ran into this behavior. There isn't one specific cause and solution that we've identified for this error message. I'd recommend opening a case with our support team and sharing your translation file and Storyline 360 project file there so we can take a closer look at what's happening!
13 Replies
Welcome, Kristian!
I'm sorry that's happening, and you came to the right place for guidance! Would you mind sharing one of the .XLIFF files with us for troubleshooting?
You can use this secure upload link to share the file. We'll try to import it into Storyline and let you know our findings!
Hi Katie
What was the solution to Kristian's problem?
We are getting the exact same error message when attempting to import the XLIFF files we have received back from our translator.
Hi Lis,
Thank you for reaching out! I am sorry that you are running into a similar snag here.
While I wasn't able to find an update on this case, we are happy to help troubleshoot! Would you be able to share the XLIFF file that is giving you trouble? You can use this private link to share the file with us. We'll let you know our findings and will delete it after having a closer look!
Hello, I am also getting this error. I'd appreciate some assistance as I have 12 language files to import.
Hello Elizabeth,
Unfortunately, it does not look like anyone worked with our support team.
I see that you have opened a support case, and you are working directly with Lianne.
Thank you for commenting, Leslie, as it was a good reminder to come back and post a note for anyone looking for information on this error message in the future. The issue was that the translation vendor provided us with incomplete and corrupted files and we had to have them re-do the translation. Opening a ticket so that someone on the Articulate side could look at the .xlf file itself was key.
Thank you for popping back in to share, Elizabeth. I'm glad we were able to point you in the right direction.
Hi, is there a solution for this problem. I am also getting the same issue as Lis.
Welcome to E-Learning Heroes, Rise 04! ⭐️
Sorry to hear you're hitting a similar roadblock. I don't see a case history regarding this error for Lis, but we're happy to help troubleshoot!
If you're comfortable sharing the XLIFF file, feel free to connect with one of our support engineers here so they can lend a hand. Then someone from my team will reach out with the next step!
I have opened case 02915694 today.
Thanks for the heads up, Kurt! I spotted your case, and I see that Phil is working out this issue with you. I'll be following along in your case to share any pertaining info in this discussion!
Also, welcome to E-Learning Heroes! ⭐️
I see multiple people had the same error message. Could someone share a solution to this issue?
Hi Guillermo,
Sorry to hear that you ran into this behavior. There isn't one specific cause and solution that we've identified for this error message. I'd recommend opening a case with our support team and sharing your translation file and Storyline 360 project file there so we can take a closer look at what's happening!