Can't install Articulate Storyline 2
Jan 26, 2015
Hello. I have Storyline 2 and really enjoy utilizing it overall. I'm leading a training course Thursday for a few colleagues on how to use it too, so they can decide whether to purchase it.
The problem: one of them downloaded it to her computer, ran as admin (required on our computers), entered the admin information, and then it seemed to install. Then, just as it was about done, it said, "Failure to install". this is a Window machine. Has anyone had this problem? Any ideas?
We tried
saving and run as admin
run from link (can't without password)
zip folder
closing other applications
Any help is appreciated in advance
~Michele
3 Replies
Hi Michele,
Did you check that her computer matched all the system requirements here? Did you try the zipped version and the EXE version here?
If it's still not working it may be easier to troubleshoot this with our Support engineers.
Ashley, Thank you for the advice. I made certain that the requirements were met and tried both versions. I'll try contacting the support engineers now.
Thanks Michele and if you'd like to share your case number I'll be happy to follow along.
This discussion is closed. You can start a new discussion or contact Articulate Support.