I can't reopen a storyline file I have been working on for the last few months. I keep receiving an error message (see attachment). I have renamed the copy of a file, tried moving it to my desktop and any other advice I have found has not been helpful. Please let me know how to fix this.
I also receive this message frequently. Nothing else is open, sometimes when I try to open the file the second time it lets me, other times it takes a few attempts. My file is saved locally so not sure why this happens
I am experiencing the same issue. I have tried restarting my computer to ensure that no related files are open. My file is saved on a shared drive, but I am the only one on my team accessing these files. My error message is slightly different in that it suggests making a copy of the project file and then opening the new file. This works temporarily, but then I am forced to make a new copy every time I want to open the file, which is not sustainable and will lead to a file naming structure that is difficult to follow.
If I remove the project from the "Recent" list on the startup screen in Storyline, I can then open the file. Hopefully that helps point the Articulate staff to the source of the issue. **Caution if you try this fix: DO NOT select "Delete from system" or the file will be removed from your computer entirely and won't go into the Recycle Bin where it can be recovered (in my experience).
I have the same issue and making a copy of the file works, but it is a pain deleting the original and renaming the copy each time. Sometimes I open the task manager and Peek 360 is open, even though I didn't launch it, and shutting that down does the trick. However, Peek isn't open in task manager every time I have this issue.
Thanks for reaching out and letting us know what you are running into with Storyline 360.
It sounds like this may be happening when working with different projects, so I'd recommend a repair to your Storyline 360 software to get this issue resolved.
Also, be sure that you're working on your local drive (C:/ drive) with your software and files.
6 Replies
Hi Alexandra.
I have seen this error before when one of the assets used in the package is open and being used by another application on your computer.
If you restart your computer and then try to open the file from within Storyline, do you receive the same error?
Hi Alexandra!
So sorry you've hit this error message! Have you synced your files to an external server or cloud recently?
I also receive this message frequently. Nothing else is open, sometimes when I try to open the file the second time it lets me, other times it takes a few attempts. My file is saved locally so not sure why this happens
I am experiencing the same issue. I have tried restarting my computer to ensure that no related files are open. My file is saved on a shared drive, but I am the only one on my team accessing these files. My error message is slightly different in that it suggests making a copy of the project file and then opening the new file. This works temporarily, but then I am forced to make a new copy every time I want to open the file, which is not sustainable and will lead to a file naming structure that is difficult to follow.
If I remove the project from the "Recent" list on the startup screen in Storyline, I can then open the file. Hopefully that helps point the Articulate staff to the source of the issue. **Caution if you try this fix: DO NOT select "Delete from system" or the file will be removed from your computer entirely and won't go into the Recycle Bin where it can be recovered (in my experience).
I have the same issue and making a copy of the file works, but it is a pain deleting the original and renaming the copy each time. Sometimes I open the task manager and Peek 360 is open, even though I didn't launch it, and shutting that down does the trick. However, Peek isn't open in task manager every time I have this issue.
Hi Brandy,
Thanks for reaching out and letting us know what you are running into with Storyline 360.
It sounds like this may be happening when working with different projects, so I'd recommend a repair to your Storyline 360 software to get this issue resolved.
Also, be sure that you're working on your local drive (C:/ drive) with your software and files.
This discussion is closed. You can start a new discussion or contact Articulate Support.