9 Replies
Jose Tansengco

Hi Angela,

Sorry to hear that you are unable to sign in. 

This article explains commons causes of sign-in issues, as well as how to resolve them:

If you are still unable to sign in after performing the troubleshooting steps in the article, please open a case with our support team here for additional assistance.

Hi Brian,

I recommend doing the same thing - troubleshoot your installation based on the steps listed in the article, and if the issue persists, feel free to reach out to our support team so we can help you sign in.

Kelly Auner

Hi, Norma!

I see that you’ve reached out to our Support Engineers and are working with my teammate, Jan. You’re in great hands! We’ll continue the conversation in your support case. 

If anyone is experiencing a similar issue, a good place to start is to review these possible solutions! If the issue persists, please reach out to our team in a support case.

Norma Kaplan

They resolved my issue. I'm posting it here to help others. I looked at all the other suggestions that were presented. This one worked.

I made Chrome my browser and followed the steps. Once Storyline opened, I went back to Firefox and Storyline opened.


  1. Open the Articulate desktop app on your computer. You can use the Windows search bar to find it.


  1. Once opened, log out of the app.


  1. Open a different browser from your default browser.


  1. Set the new browser as default.


  1. Log into the Articulate 360 desktop app.


  1. Once logged in and Storyline is working, you can set the original browser back to default.



Jose Tansengco

Hi Alisha, 

Sorry to hear that you're still unable to sign in. If you've already tried the steps in this article, try clearing the cache of your Articulate 360 Desktop app to see if this helps. You'll want to make sure that you're using the latest version of the app for this. If the issue persists, please open a case with our support team here so we can take a closer look at what's preventing you from successfully signing in.