Can't unmute volume

Mar 03, 2017

I'm having a problem with the published version of a course (problem doesn't occur in the unpublished version). When I try to adjust the volume using the volume button on the player, I usually accidentally mute the volume and then I cannot un-mute it. I end up having to close and re-open the module.

Has anyone else had a similar issue, or does anyone know what is causing this issue?

14 Replies
Ashley Terwilliger-Pollard

Hi Adrienne,

I haven't seen this as an issue, but I'd want to know a bit more about what version and update of Storyline you're currently using and where you're testing the published output to try and replicate it. To check the update/version, go to the Help tab -> About Articulate Storyline. I'd also suggest testing it once uploaded to the intended publish environment and tested in one of the supported browsers here. I included the link for Storyline 2, as any of those should also work with Storyline 360 content. 

Ashley Terwilliger-Pollard

Thanks Adrienne for confirming - can you share a copy of your project file with us so that we can take a look as well?  You’ll want to upload the .story file here (which is the file prior to publishing) using the “ADD ATTACHMENT” button at the bottom of the forums reply window. If you’d prefer to not share in the public forums you’re always welcome to share with our Support Engineers here. They’re available 24/7 to assist! 

Leslie McKerchie

Hello Adrienne - I took a look at your case this morning and it looks like Wilbert has reported your issue and it is being investigated. I will add this thread as well for follow up when applicable.

For anyone else that may happen upon this thread in the meantime:

1) Use Internet Explorer; OR
2) Player size should be "Lock player at optimal size"

Leslie McKerchie

Hello Nicole - Sorry to hear that you experienced this same issue, but thank you for letting us know. We are working to prioritize best based on user impact. It does look like this thread is attached to the report and the priority has been set as we are aware this is affecting many users. By replying, you should now be subscribed to updates here and we will update when applicable.

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