Cannot download photos and illustrations from Content Library360

Sep 20, 2023


Does anyone have the similar experience? How to solve it? 

Characters, icons and videos: no issue

Photos/illustrations: Some images are ok but some don't. An error message appears:

3 Replies
Steven Benassi

Hi Yolanda!

It sounds like you've hit a snag when trying to download content from Content Library 360. I'd be happy to assist with that!

A helpful first step would be confirming that the network endpoints are enabled. You may need help from your IT team on this! Please check if port 443 is open. If not, ask them to open port 443 and add the domains in this article to your organization's allowlist.

If the issue persists, please reach out to our support engineers who would be happy to continue troubleshooting with you!