Cannot import slides
Feb 23, 2023
Hi!
I've installed the 21 feb. update for Storyline 360 today and wanted to import some slides from our template library on Team Slides. When I click import on a random slide the dialog box appears with progress bar, it downloads the slide and after that, nothing appears in my project. Also importing in a empty project doesn't work. I can seem to import some slides but others just don't.
Also copying and pasting slides from one scene to another doesn't seem to work.
I could use some assistance, thanks.
btw; I have the .story file but I cannot share it publically.
28 Replies
Thanks for the info Keith! I ended up starting from a new Storyline file as well since cleaning up the master templates didn't work for me. I also uninstalled and reinstalled the latest version of Storyline and I haven't had a problem importing slides (from PPT or another storyline file) since then. So, for now, it's working!
I had an issue today whereby slides would not import from another Storyline file. After some deduction, it turned out that the use of 'Mouse cursor' animation was the cause. I deleted the mouse animation from each slide and it imported successfully.
I am also having this same issue today. trying to import a template i spent over a month creating and need to update my other new course to our new template. When i import it the scene is blank.
Hi Jesi!
I'm sorry to hear you've run into trouble when importing a template to a Storyline course. I'd be happy to help!
A blank slide in Story View may indicate the presence of possible data corruption. This article explains the common causes of data corruption, as well as ways to reduce the risk of encountering it.
A helpful troubleshooting step would be to import the template into a blank Storyline course to see if that restores the thumbnail preview. If still unsuccessful, would you be willing to share a copy of the .story file for testing? Feel free to upload it here in the discussion or privately through a support case.
We'll delete it from our system as soon as we're finished!