Cannot log into Storyline
May 11, 2020
Hi There
I am logged into Rise not a problem when I am trying to open a project on Storyline 360 it prompts me for my password. I have tried the same password as my Rise 360 but it is not letting me in. when I click on forgot password it takes be to another window where it is asking me to update 360 app.
I have reset my password on the Articulate 360 webpage and the logged back into my account with my new password. I have attached the screen shots for more clarification. I also tried using the new password on the storyline application however it keeps giving me the same error.
Can someone please assist me?
Thank you in advance.
1 Reply
Hello Yasin,
Thanks for contacting us and sharing what you are experiencing with your desktop application.
It looks like you may be running into an issue with an outdated application, and the information and links to get you back up and running can be found here:
Articulate 360 Desktop App: Can't Sign In
Let us know if you run into any additional difficulty.
This discussion is closed. You can start a new discussion or contact Articulate Support.