Cannot Preview

Dec 30, 2015

I have SL 1, and for the past two days I cannot preview. When I attempt to preview, SL prepares slides 1 of 12 through 12 of 12 with a seek bar until all slides are prepared. Once it is finished, I am in preview and I have no slides and the Preview functions (Select, Replay, Edit Slide) are all grayed out.

I am working from my local drive. I have rebooted, and I have tried the same action with a different class. I'm encountering the same error every time.

Help!

9 Replies
Leslie McKerchie

Hi Karen!

A bug has been identified in Adobe Flash Player 20.0.0.267 that breaks several preview features in Articulate Storyline and Articulate Studio. For example:
 
* You'll see a blank screen when you preview a project.
* The preview area of the player properties window is blank.
* The timeline preview feature doesn't work.
* You can't preview videos, Flash movies, or web objects.
* You can't edit videos.
* You can't import Engage interactions into Storyline courses.
 
We recommend waiting to update your Flash Player until Adobe fixes the problem. If you've already installed Flash Player 20.0.0.267, here's how you can rollback to your previous version.
Ashley Terwilliger-Pollard

Hi all,

Adobe and Microsoft released information that Windows 7, Vista and Windows 10 have been updated. 

Install the latest Windows updates to resolve it.

  1. Go to the Start menu and click Settings.
  2. When the Settings window opens, click Update & Security.
  3. Click Check for updates and allow the latest updates to install.
  4. Reboot your computer and test your Articulate software again.

We're waiting for additional information in regards to Windows 8.

Leslie McKerchie

Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.

Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.

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