Just today I've lost the ability to preview slides in Storyline. The problem exists in both Storyline 2, Update 7, and Storyline 1, Update 10. I actually suspect that the problem lies with Windows itself. (I'm using Windows 7 SP1.)
Everything else in Storyline seems to behave correctly.
Thought I'd check with the experts to see if anyone else has run into this problem, and if so, if you can offer some guidance.
You'll see a blank screen when you preview a project.
The preview area of the player properties window is blank.
The timeline preview feature doesn't work.
You can't preview videos, Flash movies, or web objects.
You can't edit videos.
You can't import Engage interactions into Storyline courses.
Adobe and Microsoft have fixed the issue for Windows 10, 7, and Vista. We're still waiting for them to update Windows 8. We'll post new information here as it becomes available.
Follow the steps below for your version of Windows to fix the problem or, if you're using Windows 8, to rollback to your previous version of Flash Player.
That did the trick, Ashley! The update pushed to my computer yesterday must have included the buggy Flash player. I just updated to 20.0.0.270 - voila! I can preview again!
Thanks for your help. I appreciate your quick reply to my post!
2 Replies
Hi Patrice,
A bug has been identified in Adobe Flash Player 20.0.0.267 that breaks several features in many applications, including Adobe Captivate, Articulate Storyline, and Articulate Studio. For example, in Storyline and Studio:
Adobe and Microsoft have fixed the issue for Windows 10, 7, and Vista. We're still waiting for them to update Windows 8. We'll post new information here as it becomes available.
Follow the steps below for your version of Windows to fix the problem or, if you're using Windows 8, to rollback to your previous version of Flash Player.
That did the trick, Ashley! The update pushed to my computer yesterday must have included the buggy Flash player. I just updated to 20.0.0.270 - voila! I can preview again!
Thanks for your help. I appreciate your quick reply to my post!
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