Image issues - Displaying different from development screen to preview mode.

Hi James,

did you copy and paste/duplicate this slide or the picture? I had a similar problem with a group of elements when copying them to an other slide. I got the elements separatly out of the group and a fake group which was transparent with no elements in it.

Did you try to insert the picture again? (Not replacing the picture in the existing one.) Sometimes Storyline is a bit buggy, my audio files have a similar issue sometimes when I want to copy/paste them out of an older file into a new one.

Greetings,

Susi

Hi Susi, 

Thanks for the suggestion. Tried that and same issue occurs. 

Regards

James

Hi James!

Is the issue that the image should or should not be there?

At first I read this question as 'I have this image showing up in preview and I don't know where it's coming from because it's not in my project'.

It is in your project though:

Listed as Picture 2 2.

So, then I was thinking that maybe you were really reporting the fact that you could not see it during your development.

I could not identify what kind of formatting you had for the picture. I re-set the picture via Picture Tools > Format > Reset Picture and it's now on your development screen.

Let me know if I still missed what you were sharing :)

Side note - in my first image, I 'hid' the image on the timeline thinking that was the solution I was going to share so that it did not show in your preview - and that's when I questioned what you were really asking :) Sorry if that was confusing.

Hi Leslie, 

I used the soft edges picture effect which gives a different result when in the tool to the preview as shown in my files. 

Must be a bug in Storyline 2 with that picture effect?

Regards

James 

Thanks for the details James. I can see where this was filed with our QA Team. I will add this thread for both user awareness and update when applicable.

Thanks