I currently have an E-Learning published to Articulate Online and I would like to update it to a new version. Every time I try to publish I get this error message. Is there something I am doing wrong that is causing this error? I did not have this problem when I first published my content or the second time I updated the content. It seems to happen when it is loading my questions.
Hi Heidi! Tracy is providing a great reference thread for you here.
I just wanted to be sure that you know that reporting the issue from the error window goes directly to our QA/Dev team for reporting purposes, but is not tied to our support team to respond to you.
If you need help after the suggestions in the thread that Tracy shared above, please reach out to our team here so that we can help you directly.
Thank you for the feedback!! When I am publishing it is showing the progress so the application is not freezing on me and I have update 5. When I watch the progress it stops when it is generating the questions. Is there any other reason the system would encounter an error? Could it be on one of my slides? i have even tried manual publishing and that generates the same error message.
I submitted a case but I hoping to upload this as soon as possible, if you have any other ideas what could be causing this I would greatly appreicate any help. Thank you so much!
Hi Heidi! Thanks for mentioning that you reached out to our support team (00564937) and I see that Renato is currently looking into your file and you should be hearing from someone soon.
4 Replies
Hi Heidi:
Take a look at my posted reply on the thread here. It might help you. If not, contact Support and they will help you to correct it.
https://community.articulate.com/discussions/articulate-storyline/storyline-2-wont-publish
Hi Heidi! Tracy is providing a great reference thread for you here.
I just wanted to be sure that you know that reporting the issue from the error window goes directly to our QA/Dev team for reporting purposes, but is not tied to our support team to respond to you.
If you need help after the suggestions in the thread that Tracy shared above, please reach out to our team here so that we can help you directly.
Thank you for the feedback!! When I am publishing it is showing the progress so the application is not freezing on me and I have update 5. When I watch the progress it stops when it is generating the questions. Is there any other reason the system would encounter an error? Could it be on one of my slides? i have even tried manual publishing and that generates the same error message.
I submitted a case but I hoping to upload this as soon as possible, if you have any other ideas what could be causing this I would greatly appreicate any help. Thank you so much!
Hi Heidi! Thanks for mentioning that you reached out to our support team (00564937) and I see that Renato is currently looking into your file and you should be hearing from someone soon.
This discussion is closed. You can start a new discussion or contact Articulate Support.