Cannot reinstall Articulate 360 installer
Nov 22, 2019
By
Kirk Wilson
As I was unable to update any of the Articulate 360 apps (they just hung), I searched the web to find a possible solution and came across a few suggestions to uninstall and then reinstall Articulate 360 again.
I started off uninstalling and unfortunately, the only Desktop App that uninstalled was the Articulate 360 Installer.
I am now unable to launch Storyline 360 for some reason and need to go to a web browser directly to open Rise 360 and obviously not the Installer which is no longer available.
Any and all help is greatly appreciated!
1 Reply
Hi Kirk and welcome to E-Learning Heroes :)
Thanks for reaching out and sharing what you are running into during your installation.
Since you've already done a bit of troubleshooting, I've opened a support case on your behalf so that you can work directly with one of our support engineers.
This discussion is closed. You can start a new discussion or contact Articulate Support.