Cannot select other microphone for Audio Recording

Feb 09, 2021

Although my Windows 10 perfectly recognizes my microphones (two webcams, the standard micro, my USB micro, and a virtual micro), only the USB micro can be chosen. Strangely enough, the others are visible in the dropdown menue but not grayed out. But I still can't select them.

Any idea?

P.S. all devices are enabled, latest driver etc.

P.S. P.S. Using Windows Pro and Articulate Storyline 360, latest versions

1 Reply
Ren Gomez

Hi Christopher,

Thanks for reaching out and sharing what you're experiencing! It sounds like the audio options look like they can be selected, but nothing happens when you click on them?

While this article is a bit older, it may shed some light on enabling the recording devices in Windows.

If this doesn't help, connect with our support engineers to take a closer look at your setup and help identify what's causing the issue!