I've been exporting audio out of SL3 for inclusion in the same SL2 file; the university is contracted to get SL3 in a couple of weeks (after the beginning of the new calendar year)... Thought we'd get a headstart on the projects.
The audio export in SL3 has been working fine for the last couple of months, but now -- all of a sudden -- it stopped working from both the timeline and the audio editor...
Anyone experiencing the same? Know of any workarounds?
I've created a support case on your behalf with our notes attached. Someone from the team will be in touch shortly with some next steps to try, and I'll keep this discussion updated as well. (I'm also itching to know what's causing this!)
I see Cleo recommended that you uninstall Storyline 3 and remove the registry keys from your computer. Did you see an improvement after following those steps?
7 Replies
Hi Michael,
I haven't heard or seen any issues exporting audio from Storyline 3 - did you already look at going through the repair steps?
If you wanted to share one of your .story files I can also give it a try and see if it's something specific in the file.
Hi Ashley, long time no talk!
I wasn't aware of the repair steps; let me take a look at them and get back to you shortly...
As usual, thanks again for the assist!
I'm still here, Michael! Glad to see you are too. 😀
Let me know if the repair doesn't get you back up and running! Our Support Team would be the next stop.
Well, ran through the steps, rebooted, and am still not having any luck... Want to take a look?
Appreciate that, Michael!
I've created a support case on your behalf with our notes attached. Someone from the team will be in touch shortly with some next steps to try, and I'll keep this discussion updated as well. (I'm also itching to know what's causing this!)
Thanks for sending off the file to create a ticket, Ashley! Unfortunately, no luck as yet...
Hi Michael!
I see Cleo recommended that you uninstall Storyline 3 and remove the registry keys from your computer. Did you see an improvement after following those steps?
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