Captions not appearing on first pass

Hi all,

I have a course that we've translated into a different language, but have left the audio in English. I have translated closed captions, and have added a trigger to set Player.DisplayCaptions to true at the start of the slide. When a user first opens the course, the CC button in the player is highlighted, but no captions display. If the video is restarted, captions display. I've added "fallback" triggers to set Player.DisplayCaptions to true at 2, 5, and 10 seconds, but it doesn't help. Has anyone experienced this? If so, were you able to resolve it? Ideally, captions would display the first time a user opens the course.

Thank you!

6 Replies
Lauren Connelly

Hello Monfer!

Sorry, you're running into the same issue. We're happy to help! Since this is an error happening with a specific file, it would be best to look at the .story file. Please use this secure upload link to share your file with our Support Engineers. After looking at the project, they'll reply with their findings via email.

Wanda Blackett

Yes, I have already set it up to display captions to true on the first slide.  The issue doesn't come up every time - maybe only about 20-30% of the time that I'll have a slide come up where the captions don't work - even toggling on/off the caption button doesn't work.  But, if I refresh the web page, or if I go back a slide and then return to the slide, the captions will work.